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IT Technical Support Internship in Abidjan, Cote D’Ivoire

Salary rangeConfidential | Contract type: Temporary

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Job Summary

The IT Technical Support track has four areas which are:
Azure Infrastructure, Big Data, CRM and Office 365.
Please specify which area you would like to be placed on when you are shortlisted. Kindly find a short discription of each program below:
1. Azure Infrastructure
The Azure Infrastructure Internship program aims to teach foundational knowledge and skills to implement an organizational cloud infrastructure consisting of virtual machines, virtual network infrastructures and application services such as web sites and databases.
2. Big Data
Big data refers to managing voluminous data that can exist in a variety of formats and locations, being collected and stored at great velocity. These three terms, Volume Velocity and Variety, best describes the world of Big Data. The Big Data Internship Program aims to teach how to perform Big Data Engineering on Microsoft Cloud Services.
3. CRM
This internship focusses on the CRM components of Microsoft Dynamics 365 Customer Engagement and Sales. It covers terms, concepts and many of the components that make up the Microsoft Dynamics 365 system.
4. Office 365
The Office 365 Internship program aims to teach foundational knowledge and skills on underlying cloud technologies as well as Office 365. This program provides students with the knowledge and skills required to evaluate, plan, deploy, and operate Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies.
Do not apply if:
- You are not a Cote d'lvoire citizen
- You have not completed your degree
- You are employed

World-Class Skills is about Microsoft's plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness. Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career.
The Interns4Afrika internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent.

Desirable skill set:
• Computer Engineer
• Knowledge of the Microsoft Environment


Main tasks and duties:

• Facilitate technical content for customer presentations
• Implement Proof of Concept (POC)
• Ensure successful cloud adoption and migrations into Azure for our clients
• Collaborate with various Teams as Cloud Technical Experts
• Collaborate with leadership to identify strategy plans, made to the customer's short and long term objectives for all lines of Microsoft business.
• Attend all required ES & N Technologies and Microsoft Training
• Daily participation of in-house online training
• Pass all required Microsoft certifications
• Submit weekly reports
• Additional duties as required

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: one month
Required skills: Technical documentation; Server management; Basic computer maintenance; Computer, laptop maintenance and repair; CSS; C, C# or C++; IT support; Customer support, CRM systems; Problem solving
Required languages: English (Spoken: fluent | Written: fluent)
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