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Junior IT Officer YEA Project

GIZ KE
Kisumu, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

BACKGROUND

IT and digital tools are used extensively by the GIZ to achieve its business objectives. In recent times, the efforts towards digitalization in the Kenya and Somalia structures have been catalyzed by the ongoing COVID-19 pandemic. This has led to new ways of work within the GIZ and in its work relationships with its partners.
The IT unit is now called upon not only to support ongoing operations but also to ensure the staff members and GIZ partners are able to work in a new way using digital tools. The IT unit also supports GIZ staff members and partners in our efforts to enhance cybersecurity.

Responsibilities

A. Responsibilities

The Junior IT Officer is responsible for supporting a GIZ program and its partners in the
following areas:
  • Supporting the roll-out of digital tools and digital literacy.
  • Working with the existing GIZ IT supporter network to maintain all working hardware and software (IT infrastructure) in optimum condition to minimize interruption to GIZ work
  • Ensure that the IT systems in use comply with guidelines relating to IT and data security
  • Participating in various knowledge dissemination forums relevant to the tasks
  • Managing knowledge by disseminating and documenting know-how, experience, and information.

B. Tasks and duties.

The Junior IT Officer has the following duties & responsibilities assigned:
1. IT Infrastructure and tools (hardware, software, and Networks)

  • The junior IT professional deals with the maintenance of PCs, notebooks, printers digital camera, scanners, and other hardware
  • Monitors the state of hardware and software in use and in consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals
  • Helps maintain all GIZ standard and custom software used in the field structure (e.g. MS
    Office 365, WINPACCS, SAP) where applicable, advises on the update and purchase of new software
  • Monitors the internet connections in use to guarantee uptime helps maintain local area network (LAN)

2.  IT Security
  • The junior IT professional helps monitor vulnerabilities in the communications networks used to ensure data leaks are prevented.
  • Participate in the design and monitoring of existing set up to ensure compliance to GIZ IT and data security regulations
  • Ensures regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment.
  • Responsible for the maintenance of user permissions and access to the shared filing system. 
  • Ensures data backup is done for the possibility of the total recovery. 

3. Operational support

The junior IT professional
  • In consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system, and computer hardware function properly
  • Incorporates market developments on relevant IT issues on his/her own initiative

4. General tasks

  • The junior IT professional provides helpdesk services to GIZ employees and partners in-person, over the telephone, or other remote tools
  • Ensures the existence of an IT emergency protocol in every unit they are assigned
  • Maintains standard GIZ IT documentation in every unit of assignment

5. Other duties/additional tasks

The junior IT professional performs other duties and tasks at the request of the supervisor

Required Qualifications, Competencies and Experience

Qualifications
  •  IT Oriented Bachelor of Science degree
  • Windows Server and Active Directory configuration experience or certification
  • Microsoft 365 (Office, Teams, SharePoint) certification or experience

Professional experience
  • At a minimum, beginner experience ( 2- 5 years) in this area

Other knowledge, additional competences
  • Outstanding working knowledge of ITC technologies (software, email, the internet) and computer applications (e.g. MS Office)
  • Awareness of contemporary cybersecurity environment
  • Awareness of data privacy regulations
  • Good working knowledge of English, both written and spoken, and ideally a knowledge of German.
  • Good communications and teamwork



Vacancy Reference Number: GIZ/YEA/03/11/2020
GIZ is an equal
opportunities employer.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourselfEducation certificate - the official certificate for your highest education
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