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Sendy Ltd. | Nairobi, Kenya | Log in or register to see the closing date
Junior Operations Associate
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- Bachelor's degree
- Manufacturing, operations, quality
- Basic level (worker)
- Full Time
The Junior Operations Associate will be responsible for onboarding and maintaining relationships with Sendy’s most critical partners: entrepreneurial, tech-savvy, experienced, and professional motorcycle Riders. This position is ideal for people who want to play a role in changing the logistics industry in Kenya for the better. This person will also be responsible for Partner recruitment, Partner monitoring, and tracking Partner metrics. Working with the Operations Team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
Customer Support for Partners: Provide directional & technical support to all Sendy partners to enable them service clients.
Work with Customer Support to ensure that all customer & driver related queries are responded to within SLA's.
Partner Communication: Co-Manage all communication channels for partners including Partner chat Via Intercom , phone & email ensuring responses are given as soon as possible.
Track and manage collection of delivery notes from drivers working on accounts that require them.
Work with the rest of the team to ensure that partners are available to service clients as per sales requests in a timely and professional manner.
Dispatch monitoring and management - to be measured with progressive KPIS.
Any other duties assigned to you.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: NairobiArea of work
: Manufacturing, operations, qualitySeniority
: Basic level (worker)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 12 monthsRequired skills
: Stakeholder communication; Key performance indicators; Teamwork; Operative management; Customer relationsRequired languages:
English (Spoken: fluent | Written: fluent)
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