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Sendy Ltd.   |   Nairobi, Kenya   |   Log in or register to see the closing date

Junior Operations Associate

  • Bachelor's degree
  • Manufacturing, operations, quality
  • Basic level (worker)
  • Full Time
  • Permanent
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Job Summary

The Junior Operations Associate will be responsible for onboarding and maintaining relationships with Sendy’s most critical partners: entrepreneurial, tech-savvy, experienced, and professional motorcycle Riders. This position is ideal for people who want to play a role in changing the logistics industry in Kenya for the better. This person will also be responsible for Partner recruitment, Partner monitoring, and tracking Partner metrics. Working with the Operations Team, the position also contributes to the development and implementation of organizational strategies, policies and practices.


  1. Customer Support for Partners: Provide directional & technical support to all Sendy partners to enable them service clients.
  2. Work with Customer Support to ensure that all customer & driver related queries are responded to within SLA's.
  3. Partner Communication: Co-Manage all communication channels for partners including Partner chat Via Intercom , phone & email ensuring responses are given as soon as possible.
  4. Track and manage collection of delivery notes from drivers working on accounts that require them.
  5. Work with the rest of the team to ensure that partners are available to service clients as per sales requests in a timely and professional manner.
  6. Dispatch monitoring and management - to be measured with progressive KPIS.
  7. Any other duties assigned to you.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Manufacturing, operations, quality
Seniority: Basic level (worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required skills: Stakeholder communication; Key performance indicators; Teamwork; Operative management; Customer relations
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Sendy Ltd.

Transportation, logistics, storage

Sendy Ltd is a crowd sourced courier marketplace tackling last mile, on­demand, and hyper­local deliveries in Kenya. Sendy provides an app and web platform that enables individual and businesses to connect with Riders and Drivers and request on­demand or scheduled courier services at anytime, any day, 24/7. To support our mission, we crowdsource vehicles and their drivers (boda bodas, vans and pickup trucks, 3 ­tonne trucks), extensively vet and trainer vehicles and then connect them to our GPS enabled tracking and dispatching system. 

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