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Key Account Supervisor

Career Directions Ltd
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 31 days left to apply for this job.

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Job Summary

  • Degree/Diploma in a business-related field.
  • Minimum 5 years’ experience in sales and distribution/Key Account will be added advantage.
  • Excellent written and verbal communication skills couple with good listening and analytics skills.
  • Proactive, confident, energetic and able to work under pressure.
  • Positive attitude


  • Manage a portfolio of client accounts, maintain a database of the same and ensure continuous growth in sales, achievement of targets and cross selling product range.
  • Grow and develop existing customers as well as generating new business.
  • Undertake account and relationship management by being the first point of contact for customers, resolving all client queries and issues in the shortest time possible.
  • Develop business plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines.
  • Manage debt collection by ensuring all accounts operate within their agreed credit limits and all receivables are collected within agreed date of statement.
  • Ensure successful product listing with key accounts
  • Undertake customer visits via a predetermined itinerary, ensuring positive one-on-one relationships with key personnel, top to bottom, to maintain customer satisfaction.
  • Managing stocks always, product performance to meet customers’ expectations and on-time re-ordering.
  • Share weekly reports and action log with sales manager.
  • To work with the Finance department to ensure all customers’ accounts are fully reconciled with appropriate credit limits and all statements are distributed on time all the time.
  • To work with the invoicing and dispatch teams simultaneously, establishing stock availability to meet daily orders, on-time delivery of orders and arrange alternatives such assisting in making urgent customer deliveries if necessary.
  • To conduct continuous competitor product and pricing surveys within the territory.
  • Ensure a thorough understanding of the company’s products, policies and procedures to ensure a consistent delivery of sales to all customers.
  • Accompany, coach and mentor the key accounts team.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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Head of ICT
Career Directions Ltd / Nairobi
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