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International Rescue Committee | Nairobi, Kenya | Log in or register to see the closing date
Livelihoods Resource Centre (LRC) Case Worker- Nairobi
- Diploma, Associate's degree
- Customer support, client care
- Basic level (worker)
- Full Time
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The LRC Caseworker is responsible for meeting with all the clients visiting the center, assessing their needs, and providing them with direct services, advice, or linkages protection services if need be. The LRC Caseworkers act as professional and educational/business counselors and social workers, to make sure the needs of clients are met.
Meet with all the clients and assess their needs.
With support from other BILLY staff members, register the clients through ComCare application
Provide clients with direct services, advice or linkages/referal to protection services Identify needs of women and children and refer clients to agencies within IRC network that provide specific protection and gender – based response services
Direct and mentor clients to livelihoods services
Work closely with Business and apprenticeship officer to rollout Learn to earn curriculum to Business clients.
With support from Livelihoods senior officer and Business training and apprenticeship officer carry out job counselling.
Ensure all documentations on reported clients and referrals made are updated, accurate, organized and well maintained.
With support from Client responsive senior officer, support in organizing and attending client feedback fora and document.
Organize and participate in community outreaches/awareness creation.
Act as a professional and educational counselors and social workers to make sure the needs of clients are attended to
Undertake any other duties as directed by the supervisor.
Monitoring and reporting
Plans and conduct follow up visit to clients ensuring they are accessing quality services at Vocational training Institutions, Apprenticeship partners and business premises.
Prepare and submit reports as required and incorporate client’s feedback in a timely manner, including information related to services received.
Work hand in hand with other BILLY staff especially Livelihoods senior officer and Livelihoods assistant in ensuring daily attendance time sheets are filled and collected on time. Work with data officer in updating the database in the Comm Care on clients registered and accessing services.
Key Result Areas:
Ensure timely client needs assessment and services are provided as per BILLY project requirements.
Facilitate timely linkage/referrals to protection services as needed.
Offer Business counseling services.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: TemporaryJob type
: Full TimeLocation
: NairobiArea of work
: Customer support, client careSeniority
: Basic level (worker)
Job RequirementsRequired education
: Diploma, Associate's degreeRequired relevant work experience
: 12 monthsRequired skills
: Customer service; Technical support; Counseling; Training program planning; Customer support, CRM systemsRequired languages:
English (Spoken: fluent | Written: fluent)