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Danish Refugee Council   |   Nairobi, Kenya   |   Log in or register to see the closing date

Management Information Systems (MIS) Office

  • Bachelor's degree
  • Information technology, software development, data
  • Expert (non-managerial)
  • Full Time
  • Temporary

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Job Summary

The primary purpose of the MIS officer is to provide technical support services and be the main point of contact for IT related issues in DRC Kenya offices. The MIS Officer advises DRC management on IT solutions that will best help the organization grow and perform more efficiently. Also working with DRC consultants and companies from beginning to end, outlining the most effective resources and oversee projects through design, development to completion.


Support Services

  1. Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
  2. Design, develop and maintain computer networks
  3. Provide technical advisory services in relation to new networking or appropriate technology for office use
  4. Troubleshoot/diagnose IT problems and react accordingly
  5. Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
  6. Liaise with Regional IT Manager on IT equipment that need repair/replacement
  7. Prepare an inventory schedule of all IT equipment and software in use
  8. Carry out simple and brief, on the job training for staff as required.
  9. Carry out computer audit trails 
  10. Perform preventive maintenance services of IT equipment and peripherals as needed and on schedule
  11. Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
  12. Assist with the release of information relating to systems upgrades and changes to processes
  13. Servicing of IT power systems / backup

Database/Networking/ Internet
  1. Monitor DRC Kenya offices links utilization to ensure optimum services availability
  2. Liaise with the Regional IT Manager regarding issues/faults in a timely manner 
  3. Oversee the Kenya Program Office computer networks to ensure that they function smoothly
  4. Install all new hardware, systems, and software for networks.
  5. Install, configure, and maintain network services, equipment and devices.
  6. Support administration of servers and server clusters located at the Regional Office remotely
  7. Plan and support network and computing infrastructure.
  8. Perform troubleshooting analysis of servers, workstations and associated systems
  9. Document network problems and resolution for future reference
  10. Monitor system performance and implement performance tuning.
  11. Oversee software and network security.
  12. Monitor bandwidth utilization amongst the users
  13. With guidance from regional IT Manager, create and manage online and server based databases
  14. As required, provide networking and internet services upgrade solutions

Backup, Antivirus & Security 
  1. Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity 
  2. Configure centralized antivirus admin kit and ensures antivirus program is up-to-date 
  3. Manage user accounts, permissions, email, and anti-virus, anti-spam
  4. Maintain high systems availability and redundancy 
  5. Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime 
  6. Continually perform preventative maintenance
  7. Assist with system upgrades and rollouts 
  8. Maintain high availability of servers
  1. Prepare a comprehensive monthly report of the IT occurrences to Program Support Coordinator, HoFA and the Regional IT Officer.
  2. Analysis of communication bills and implement the necessary controls in the office
  3. Perform any other IT related assignment allocated within the specified time

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Temporary
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Reporting; File management and data back-up; System and network security; Database administration; IT support; Project management information systems
Required languages: English (Spoken: fluent | Written: fluent)

Danish Refugee Council

Non-profit, social workCompany size: 1000+ people

DRC has been operating in Kenya since 2005, where we assist refugees and displacement-affected communities by implementing protection and livelihoods activities that increase their self-reliance and expand opportunities for a dignified life. DRC works in Dadaab and Kakuma refugee camps, as well as in Nairobi and Mombasa to assist urban-based refugees.

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