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Manager – Alternative Dispute Resolution

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

  • Bachelor’s Degree in Commerce; Finance or Accounting, Economics, Statistics & Law
  • Must have undertaken 20-hour training on mediation skills;
  • A member of Chartered Institute of Arbitrators.
  • Management and Governance courses.
  • A Master’s Degree and CPA or ACCA will be an added advantage.
  • A good understanding of Revenue Statues and International Taxation;
  • Exposure to disputes management, resolution and mediation skills.
Minimum years of experience
  • Five (5) years’ experience in dispute resolution practice, two (2) of which should be in a entry level management position in a comparable organization.


  • To ensure compliance with SLA’s;
  • Participate in case review forums;
  • Determine suitability of tax disputes for ADR;
  • Participate in development of Comprehensive Information Packs (CIP) for facilitators;
  • Participate in the implementation of Dispute Management and Alternative Dispute Resolution (ADR) initiatives;
  • Develop and managing an effective feedback mechanism for tracking ADR initiatives;
  • Co-ordinate and manage tax disputes;
  • Participating and coming up with strategies for stakeholder engagement (both internal and external);
  • Preparing/review policy briefs and reports;
  • Preparing strategic and operational reports for the division;
  • Overseeing performance of Staff under his supervision;
  • Participate in sensitization of stakeholders on ADR strategies employed by KRA;
  • Maintain databases for disputes handled at ADR and other reports;
  • Monitoring of general performance targets for the Division;
  • Assist in the Administration, monitoring and compliance function of the division. 

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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