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KCB Group   |   Nairobi, Kenya   |   Log in or register to see the closing date

Manager, E-channels, Cards And Interfaces Support

  • Bachelor's degree
  • Information technology, software development, data
  • Manager (team leader)
  • Full Time
  • Permanent
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Job Summary

Reporting to the Senior Manager, Channels Support, the job holder will be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7 hour basis.


Responsibilities

  • Maintain an efficient Card Management System.
  • Deliver quality service to both internal and external customers and provide high system availability of systems at all times.
  • Provide operational assistance and guidance in IT related areas to the Card Centre team and ensure compliance of the card management system with payment associations (VISA & MASTERCARD).
  • Provide leadership to KCB CARD-IT team and prepare duty schedules.
  • Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users administration.
  • Collect and account for transactions acquired through merchant establishments, ATMs and other sources.
  • Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
  • Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.
  • Ensure 24*7 availability of the card systems as required by users.
  • Keep track of systems and user related issues and attend to them promptly.
  • Perform system upgrades and apply system patches promptly received from system vendors.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Performance monitoring and evaluation; System integration; System administration; Database administration; IT support; Troubleshooting
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply