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KOKO Networks Ltd   |   Nairobi, Kenya   |   Log in or register to see the closing date

Market & Customer Research Manager

  • Bachelor's degree
  • Research, academy
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

The Market and Customer Research Manager will manage a wide variety of research projects, ranging from quantitative studies of the entire Kenyan market to usability testing and new concept feedback with our customer base. Your work will be critical for a variety of internal and external stakeholders, and inform key strategy and product decisions.


Responsibilities

• Create varied research instruments, such as survey questionnaires and focus group guides to gather customer feedback on our products, test new concepts, and learn about the market

• Lead and manage teams of field workers conducting surveys and mapping studies to build a database of knowledge on the Nairobi cooking fuel market
• Lead qualitative studies such as focus groups or software UI/UX testing
• Write reports summarizing research results to inform strategic and product decisions
• Draft plans and budgets for research projects to ensure all projects are done on time and at low cost
• Collaborate with stakeholders in a variety of departments to identify all objectives for research studies
• Present research results to stakeholders, providing conclusive answers and strong recommendations to aid in decision-making
• Maintain a shared knowledge base of KOKO research results to make information available throughout the company
• Represent KOKO Networks in interactions with customers, agents, and other stakeholders


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Research, academy
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Market research, intelligence; Budgeting, financial planning; Stakeholder communication; User experience (UX and UI) design; User research; Qualitative methods; Team leadership
Required languages: English (Spoken: fluent | Written: fluent)

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KOKO Networks Ltd

Computers, software development and servicesCompany size: 50-100 people

KOKO Networks is a venture-backed startup that is building a unique urban B2C technology platform for emerging markets, with an initial focus on Kenya and plans for rapid pan-African rollout. KOKO’s core business leverages existing downstream oil infrastructure to deliver a proven and profitable new liquid cooking fuel in Africa’s largest cities. Our platform is based on a network of agents, local entrepreneurs who host our hardware, make sales for us, and serve as the primary customer touch-point. KOKO is in the process of technology and market development with offices in Nairobi, Kampala and Pune.


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