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Membership Engagement Coordinator

Salary rangeConfidential | Contract type: Permanent

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Job Summary

Position in Organisation
● Responsible to the Head of Strategy & Development;
● Part of the Secretariat team and active participant in cross-team working groups;
● Leads the Membership Engagement sub-function consisting of the MembershipEngagement Officer and a list of volunteers and consultants;
● Works in close collaboration with GNDR secretariat staff, members and projectpartners;
● Close collaboration with the External Communications Coordinator to ensurecoherence of communication messaging and coordination of targeting;

Responsibilities

Overall Scope of the Role
Recruitment and management of membership
● Ensure global and regional enquiries from interested parties and applications from potential members are dealt with in a timely and effective manner;
● Support the ongoing improvements to the membership registration; 
● Assist with the overall development and maintenance of accurate and relevant membership database, compliant to GNDR; 
Election of Board and Regional Advisory Groups members
● Conduct the election/selection of the members of Global Board in line with theGovernance Manual and membership guidelines;
● Conduct the election of the RAG members;
● Support the induction of Global Board and RAG members;
● Collaborate with colleagues on the deployment, maintenance, translation, trainingand use of online conferencing for online discussions and learning with and withinmembers, and for Board sessions and other meetings;
● Produce guidance and FAQs for members on membership process;
Membership Engagement
● In collaboration with the Head of Strategy and External Communications Coordinatordevelop the Membership Engagement Strategy and annual plan;
● Coordinate GNDR’s quarterly members newsletter, ensuring that content is engaging;
● Collaborate with colleagues for online conferencing for discussions and learning withand within members, Board sessions and other meetings, ensuring translation isprovided and users are trained;
● Maintain, review and develop GNDR’s digital platform and proactively engage withmembers ensuring that the Platform is well-used and content is current and relevant
● Collaborate with colleagues on the use of online conferencing for discussions andlearning with and within members, and for Board sessions and other meetings;
● Encourage members to engage on the Community Platform and identifyingopportunities for members to collaborate;
● Monitor and evaluate engagement statistics on membership communicationchannels, including Community Platform, newsletter and in other membershipcommunications channels to assessment their effectiveness;
● Contribute to the preparation of briefing notes, progress updates, annual reports, GNDRpublications and articles for publication in journals
● In collaboration with Regional Teams coordinate the design editing, translation anddissemination of materials to strengthen the capacity of members;
● Responsible for coordinating, organising and participating in international events, seminars,workshops and conferences for members, including the Global Summit, against agreedToRs from the SLT, and representing GNDR at as required, and supporting regional andnational level events;
Internal communication
● Support the Executive Director and Head of Strategy and Development and the widerSLT to develop an Internal Communication Strategy for the GNDR Secretariat
● Deliver internal communications liaising with SLT and Executive Director to providemessaging;
Governance and representation of Stitchting GNDR
● Support the Executive Director with liaison to the Stitchting GNDR board, arrangingand board meetings;
● Support the Executive Director with representation to the Government of theNetherlands for statutory registration purposes;
● Liaise with the Hosting Agency to ensuring serviced office space is provided;
Line Management
● Ensure GNDR’s mission, values and objectives are communicated amongst linereports to foster understanding and ownership
● Lead and manage direct reports ensuring clarity over plans and priorities, providingsupervision, guidance and mentoring, encouraging effective team work andinclusiveness and building a team spirit through regular meetings and events.
● Coach, mentor and capacity build direct reports
● Implement GNDR’s performance management system with direct reports withobjective setting, probationary reviews, regular catch ups, 6-monthly appraisals,development planning and exit interviews, and take appropriate remedial action toaddress any areas of poor performance.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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