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Mobile Money Territory Lead

Kampala, Uganda

Salary range: 1,600,000 USh - 2,120,000 USh | Contract type: Permanent

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Job Summary

We're a multinational company launching a mobile money network in Uganda. We’re looking for resourceful and outgoing Territory Leads who are excited to help us launch and grow our agent network and sign up our first users.

In the earliest phases of the launch you will travel around the country as needed recruiting agents and signing up users. Later, you will be responsible for growing and managing either our agent network or user base in a specific part of the country.

Responsibilities

Launch phase

Agent Recruitment – In each target area, find the business owner who will make the best agent, convince them to join our network, and train them to use our tools.
Customer Recruitment– In each target area, find the people who use mobile money the most, sign them up, and convince them to try our service. Listen to any feedback they have and pass it on to the rest of the team so that we can continue to improve our service.

Expansion phase

During the expansion phase you will be responsible either for user growth or agent network management within your territory. This will involve many of the following tasks:

Customer Recruitment – manage a team of distributors who will sign up users within your territory and convince them to try our service
Agent Recruitment – manage a team of agent openers who will recruit and train agents within your territory
Agent Quality – Ensure that agents in your territory

are compliant with all legal and policy requirements
have executed valid contracts
are trained on the contents of the contract before signing the contract
are well branded and have the necessary supplies

Agent Liquidity Management – Coordinate the monitoring of cash / float availability at agent locations in cooperation with our liquidity team
Risk Management and Routine Visitation – Report on emerging issues and assess the performance of agents in your territory
Agent Churn – Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed
Be the primary contact person for all agency network acquiring & Wave products in your territory
Champion excellent customer service among distributors and agents within your territory

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 6 months
Required languages: English (Spoken: fluent | Written: fluent)