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Co-operative Bank   |   Nairobi, Kenya   |   Log in or register to see the closing date

Mobile Support Officer – Card & E-Channels

  • Bachelor's degree
  • Information technology, software development, data
  • Expert (non-managerial)
  • Full Time
  • Permanent

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Job Summary

Do you find yourself captivated by emerging technologies, always wanting to learn more and gain exposure in the ICT field? Are you a strong contributor with an agile mindset and an eye for detail and quality where swift solutions and customer satisfaction are the priority? If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.

This position within ICT – Card & E-Channels Unit will give you the opportunity to impact customer’s lives and also grow your career in IT. You will have the chance to make highly valuable contributions as a member of the bigger ICT team, leveraging on technology to deliver best service, solutions and a memorable experience to our customers.
Reporting to the Head – Card & E- Channels, the role holder will be responsible for the day to day support/supervision and administrative management of the Mobile Banking systems. The role holder will also be expected to cut learn and provide support for all other systems managed by the sub-unit.
If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae indicating the job reference number MSO/SSD/2018


• Ensure that all systems used by the unit are properly managed and meet business needs as well as provide business reports at all times.

• Establish and maintain sound backup and recovery policies and procedures.
• Maintain the required system configuration and parameterization by ensuring that change control procedures are maintained as well as ensuring compliance to change process and sign-offs.
• Engage in software installation, upgrades and system enhancements in collaborations with vendors.
• Identify and fix technical problems associated with systems and system failure.
• Ensure monthly review of passwords changes and removal and whether there are any sharing of passwords and access.
• Ensure that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Evaluate and assessment of technical requirements for systems implementation or requiring implementation.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalate through the available defined channels.
• Implement and maintain database security measures as well as applications tuning and performance monitoring.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Quality management; Risk analysis; System and network security; Software architecture; Testing and debugging; Database administration; IT support; Troubleshooting
Required languages: English (Spoken: fluent | Written: fluent)

Co-operative Bank

Banking, microfinance, insurance

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank's Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Stock Exchange (NSE).

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