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4G Capital   |   Nairobi, Kenya   |   Log in or register to see the closing date

Operations Manager- Collections

  • Bachelor's degree
  • Sales, marketing, promotion
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

This role’s purpose is to lead and motivate the collections team in
order to achieve collections targets, support the Chief Operations Officer in
running the day to day collections of the business unit. Working closely with Unit and Satellite staff in monitoring data integrity on the systems, managing
information flow between the different business functions and recommending
improvements to credit and general business processes. This role is also
responsible for administering the collections process, and assisting in the
smooth, efficient and effective running of the lending process.


  • Overall responsibility for collections performance of the entire business
  • Leading and motivating the collections team in order to achieve collections target
  • Implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures
  • Introduce and evolve effective operations and reporting assessment tools to minimize risk and proactively identify problem area
  • Daily, weekly and monthly reporting of Key Performance Indicators for the department
  • Monitor the progress of all defaulters and take timely steps to contain the situation as per the credit policy and SOPs governing this process
  • Managing relationships with the units in order to reduce exposure to potential bad debt
  • Call Center management functions including call monitoring and quality assessment
  • Manage and participate in field collections
  • Liaise with collection agencies and the Units/Satellites in the collection and mitigation of NPLs
  • Subject matter expertise during recruitment and training of collection agents
  • Play a significant role in monitoring the integrity and completeness of data captured by the unit staff; flag any discrepancies and seek swift clarity of these variances

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Credit handling; Business strategy; Operative management; People management; Project implementation; Payment collection
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

4G Capital

Banking, microfinance, insurance

4G Capital empowers micro and small businesses in Sub-Saharan Africa to grow and succeed. This not only means access to credit, but also the skills to use it correctly. It’s why our first product blends loans with financial education. We provide each client with a bespoke programme of business training which enables them to use the credit we provide to positively grow their business. We look at their current life and business stage to give them the relevant information to help them on their journey.

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Management Accountant
Sales and Collection Interns