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Operations Manager

Salary rangeConfidential | Contract type: Permanent

You have 18 days left to apply for this job.

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Job Summary

A company in the Beauty Sector, is looking to recruit an Operations Manager. The successful candidate will oversee the daily operations and business development functions at the facility. He/she will also be responsible for managing the team and preserving excellent conditions at the facility to ensure safety and functionality. The successful candidate Must be passionate about Health & Beauty.

Qualification:
  • Must have a Bachelor’s Degree in Business Administration, Finance or related field.
  • Knowledge and Understanding of Facility Management and Customer Service.
  • Must have experience working in high-end establishment.
  • He/she should have knowledge in Front Office Operations.
  • Have strong organizational and communication skills.
  • Excellent leadership skills.
  • Great attention to detail.
  • Previous experience in a management/leadership position is an added advantage.

Responsibilities

  • Ensure the branch is staffed with team members who can deliver the best practice and high standards in all areas and services.
  • Schedule and facilitate training activities for new hires and existing employees.
  • Plan, communicate and monitor all employees’ weekly and monthly schedules for smooth operations.
  • Manage all employee leave applications, follow-up on leave balances for proper record keeping.
  • Maintain, temporarily and on behalf of the HR office, all employee documents for record-keeping.
  • Prepare and present weekly and monthly branch reports.
  • Oversee the day to day activities to ensure an impeccable customer service experience, and that operations run smoothly, efficiently and profitably.
  • Oversee all facility management.
  • Collaborate with respective team leaders to ensure that all equipment, products and supplies within the Branch meet Health and Safety standards.
  • Carry out frequent and consistent facility inspections to determine the need for repairs and cross-check structural and equipment maintenance schedules.
  • Analyse all Customer Client feedback to improve and recommend new and better initiatives for service excellence.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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