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Operations Manager

Salary rangeConfidential | Contract type: Permanent

You have 1 days left to apply for this job.

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Job Summary

Our client
is looking for a candidate with operational management experience that will
play a key role as part as the countries new management team. The role is
focused on ensuring the smooth running of all the branch based lending
operations and will include training and monitoring both customer facing branch
staff as well as the back office call centre and administration team. The ideal
candidate must combine a variety of skills applicable to the industry,
including customer service, problem solving and people management.

Responsibilities

1)
Management and strategy
  • Serve
    as member of executive team and assist in determination of company strategy
  • Manage
    entire network of branch and staff members
  • Make
    our client an adventurous and desirable place to work
  • Contribute
    to growth of our client as a key player in the Ugandan microfinance industry
2)
Operational
  • Manage
    the client services team alongside the branch mangers
  • Measure
    and enhance customer service
  • Implement
    and monitor staff training and performance
  • Assist
    the marketing team in the rollout of client acquisition initiatives
  • Manage
    the operational HR function
Qualifications
  • 5
    years + experience in the banking/microfinance sector
  • Proven
    ability to scale loan products
  • Bachelor’s
    degree in Finance, Business, Marketing,
    Engineering or any related course
  • MBA
    is preferred
  • Proven
    ability to scale teams
  • International
    experience within the sector is preferred


Job Requirements

Required education: Post-graduate education
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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1 days left to apply

Talent Plus Recruitment Solutions Ltd

Kampala, UG
20-50 people
Human resources, talent development, recruiting
Website

The one-stop Solution for all Talent needs

Benefits included

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1 days left to apply