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Uber Kenya   |   Nairobi, Kenya   |   Log in or register to see the closing date

Operations Manager

  • Bachelor's degree
  • Business, strategic management
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

We are looking for a Operations Manager focused on launch and scaling new low cost products across SSA.

This is a particularly challenging and rewarding role: SSA has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics.
You will need to deal with a variety of stakeholders including Ops, Marketing, Policy Legal, Partnerships etc… to ensure we are able to build reliable marketplace.


Responsibilities

  • Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs
  • Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with progressive timelines for completion
  • Partner Relations. Oversee driver relationships, identify and resolve problem areas for drivers, and negotiate with businesses for partner rewards
  • Driver Support. Lead the day-to-day issues of thousands of drivers on our system
  • Be Resourceful and Take Initiative. Take ownership of Uber's growth in your city and do everything you can to support and enhance the quality of our services
  • Collaborate. You will have the backing of subject-matter experts who you will collaborate on a daily basis to make magic happen on the ground
  • Product Improvement. Diligently search for bugs or new features which could improve a seamless driver and rider experience


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Business, strategic management
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Reporting; Analytics; Business management; Operative management; Partnerships; Product development
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Uber Kenya

Transportation, logistics, storage

Uber is evolving the way the world moves, seamlessly connecting riders to drivers through smartphone technology. Uber’s mission is nothing less than a revolution in the way citizens of the world move, work and live. It aspires to transform the way people connect with their communities and to bring reliability, convenience and opportunity to transport systems. The Uber network is now available in over 310 cities in 61 countries spanning 6 continents.


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