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People Operations Associate

Andela

Nairobi, Kenya

Salary range: Confidential | Contract type: Permanent

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Job Summary

Qualifications

BS/BA degree in Human Resources, Social Sciences or its recognized equivalent with at least 2 years of relevant experience.
Exceptional written and oral communication skills.
Personable, able to comfortably and pleasantly deal with a variety of people.
Strong customer service skills.
Good understanding of office management procedures.
Critical thinking, analytical mindset and problem solving skills.
Good knowledge of Google suite.

Responsibilities

Responsibilities:
Service Delivery & Information

Coordinate all People Team requests made through the People helpdesk.
Ensure day-to-day operations of People-related functions are addressed in a timely, efficient, and proactive manner. The objective is to deliver transactions in alignment with agreed HR service standards specifications. Maintain a response timeline in line with our Helpdesk SLAs.
Manage the collection of all employee documentation and ensure that they are adequately filed for background checks and audit reviews.
Coordinate and manage all activities relating to employee background/ reference checks.
Ensure that employee folders are up to date with the relevant employee documentations.
Data Integrity: ensure data integrity of all onboarding document from new hires.

Pre-onboarding

Coordinate and ensure that all pre-onboarding tasks are effectively executed with little or no blockers to employee induction.
Collaborate with multiple stakeholders to ensure that employee welcome packs and documentation are ready before onsite onboarding commences.

Employee Engagement
Onboarding:

Create and update an onboarding process document to guide the on-boarding process of new hires.
Manage the onboarding of new hires to ensure a seamless integration and optimise new hire productivity. Maintain an on-boarding rating of 8/10.
Run 30, 60 and 90 day check-ins for new hires and use this data to enhance the onboarding process from time to time. Maintain a satisfaction rating of 7/10 for each check-in period.
Collaborate with global onboarding leads in the drafting and creation of the Andela global onboarding processes, templates and presentation decks.
Identify process improvements regarding onboarding at least once bi-annually.

Support and propose suggestions that would improve employee engagement within the organisation.
ACAPS

Support and own the processes regarding the Andela Counselling and Psychological Services (ACAPS).

General People Team support

Drawing up necessary employee letters; e.g. promotion etc.
Proofread HR documents including audits, marketing information, and handbooks.
Handling the printing and scanning of People and employee documents into the People Team drive.
Handle other tasks as directed by the People Manager (Ops).

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

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