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Phone Returns Assistant

M-KOPA SOLAR
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 8 days left to apply for this job.

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Job Summary

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. The company was founded in 2011 by former executives behind M-PESA (the world's leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
JOB PURPOSE:

Provide the business visibility on phone servicing metrics, manage stakeholder performance and give timely updates to front-facing staff on phone repairs status

Responsibilities

  • Daily data entry on phones tracker and validation
  • Generating reports and presenting findings in stakeholder meetings
  • Weekly performance management of repair centers
  • Provide phone status visibility for frontline staff
  • Same day swap completions upon request from repair center
  • Timely LCD repair approvals and add on creation on MKnet
  • Following up on queries raised by Repair centers, FSAs and CC within 1 hour
  • Standardization of phone troubleshooting at shops
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED (Minimum level of experience, skills and competencies, licences & certifications and education required to perform effectively in the role)
  • 1-year experience in data analysis and reporting
  • Should have strong excel proficiency, exposure to think cell is an additional advantage
  • High attention to detail
  • Excellent communication skills – (Both verbal and written)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 18 months
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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