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M-KOPA SOLAR   |   Nairobi, Kenya   |   Log in or register to see the closing date

Process Lead

  • Bachelor's degree
  • Business, strategic management
  • Senior manager (department head)
  • Full Time
  • Permanent

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Job Summary

M-KOPA is looking to recruit a Process Lead Senior Manager, who will lead the ongoing process documentation and improvement program across the business. He/she will work cross-functionally and cross-geographically with M-KOPA staff at all levels of the business to document processes, identify improvement opportunities and instill a broader culture of continuous improvement and effective knowledge management across all M-KOPA staff.


Process improvement (75% of time)

·Own the development of and staff use of M-KOPA’s Business Process Taxonomy, Process Guides, support “How to” guides and templates

·Work with and coach M-KOPA staff to document all major business processes in a coherent, exhaustive and easily-understood way

·Work with Heads of Departments and Department Managers to instill a continuous improvement culture across targeted teams, providing support when needed

·Proactively identify areas of the business in which poorly defined, understood or standardised processes are leading to higher cost, risk, low productivity or high staff turnover

·Propose changes to existing processes and broader business practices which will better support M-KOPA in achieving its business objectives

·Project manage the implementation of business process improvement opportunities, working in conjunction with Heads of Department and Department Managers to implement these changes

·Work with Country Managing Directors to adapt M-KOPA HQ processes to the Ugandan and Tanzanian markets, as well as any other future markets

Knowledge management (25% of time)

·Coordinate with the I.T. intranet team to understand user requirements and support development of the M-KOPA Knowledge Base, in line with business process needs

·Ensure all current business processes are uploaded, up-to-date, meaningful and accessible to all relevant staff on the M-KOPA Knowledge Base, liaising with knowledge experts across the business whenever relevant

·Drive a knowledge management culture across the business, ensuring all teams use the M-KOPA Knowledge Base as a first port of call to understand and review business processes
·Over time, this role is likely to evolve to include direct reports as well as broader responsibility over Knowledge Management
·University degree in business administration, information technology or equivalent strongly preferred

·Candidates without a university degree in a relevant field will be considered provided their past experience and skills are relevant

·Lean or Six Sigma background a bonus

·5+ years’ work experience working in a related industry or consultancy

·Experience leading company-wide process improvement initiatives

·Experience working cross-functionally, cross-locations and cross-cultures

·Experience leading businesses towards obtaining ISO or similar accreditation a bonus

·Experience implementing a change programme a bonus

·Experience managing an information and knowledge system a bonus

Required skills:
·Strong process mapping skills

·Pro-activeness and ability to work effectively and independently and within teams

·Ability to reconcile stakeholder interests, conflicting priorities and business strategy

·Personable and persuasive, with strong communication skills and ability to mobilise teams for delivery

·Ability to see the “big picture” and quickly attain a broad overview of the business

·Excellent analytical and organisational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects at once

·Excellent problem solving skills

·Fluency in English a must

General Information

Salary rangeNot specified
Additional informationNot specified
Job start date: Monday, January 16, 2017
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Business, strategic management
Seniority: Senior manager (department head)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Project management; Technical documentation; Process development; Change management; Standard setting; Quality systems (ISO, CMMI, etc.); Quality control and supervision; Project implementation; Management and business consulting
Required languages: English (Spoken: fluent | Written: fluent)


Energy, utilities, environmentCompany size: 500-1000 people

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 500,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.

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