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Product Development Consultant - Installation, Repair, Maintenance

Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 16 days left to apply for this job.

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Job Summary

Lynk is a platform which aims to prepare informal workers to thrive in the labor market. We do this by:

  • understanding market demand;
  • structuring our offering better to service the demand;
  • recruitment, training and equipping informal workers to satisfy that demand;
  • providing a convenient tech-driven method of connecting to that demand;
  • quality service delivery and outstanding customer service;
  • and driving demand through marketing.
As a Product Development Consultant, you are responsible for structuring categories within this framework for a specified series of categories. As a Product Development Consultant for Installation, Repair & Maintenance, you have particular responsibility to coordinate with internal stakeholders on the B2B and Projects teams, to ensure that services are structured in a way that offers value to the whole of the business.

Minimum requirement:
- 2-5 years of experience in product development/management consulting/operational process development or other relevant areas;
- Keen interest in installation, repair and maintenance sector


The primary responsibilities include:
1. Understanding market demand: 
Through secondary research and primary engagement with existing and future customer segments, gather deep understanding of market demand. How big is the demand? What are the segments? What are the offerings with greatest demand? How much are customers (within the different segments) willing to pay for these services?
Engage with the Lynk Projects and Lynk for Business team to understand the parameters of their needs, and the prices / qualities / structures they require for their customer segments.
Conduct follow-up conversations with customers to understand how to improve the offering.
2. Structuring segment offerings:
Develop a range plan of services offered in target categories, including pricing and service structure.
Ensure that segment offers are adequately structured across B2C, B2B and Internal clients.
Collaborate with tech team to incorporate these offerings into Lynk Request system.
3. Operational Set-up
Recruitment: identification of preferred recruitment channels. Develop partnerships with TVET institutions or others (where appropriate).
Vetting/Testing: development of methodology for vetting Pros. Conduct vetting on Projects sites. Evaluate readiness for graduation to Lynk for Business.
Training: Develop training materials, quality checklists, and standard processes of service delivery.
Tools & supply chain partners: Identify opportunities to collaborate with tool or material suppliers to provide Pros with better tools for success. Where appropriate, identify supply chain partners to smoothen service delivery within the segment.

4. Tech coordination
Collaborate with the tech team to ensure that Lynk’s technology provides a satisfying user experience and maximises automation

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
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