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Kenya Airways   |   Nairobi, Kenya   |   Log in or register to see the closing date

Product Development Executive - Ancillaries & Holidays

  • Bachelor's degree
  • Business, strategic management
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Undertake the evaluation, development and implementation of new products and product enhancements for greater customer satisfaction


· Deliver ad-hoc projects to launch new products and propositions to the market.

· Quantify and Identify opportunities as well as make recommendations of innovative ways to maximize availability and sales of KQ ancillary products.
· Understanding and responding to competitor behavior and understanding market trends in relation to KQ Ancillary products.
· Identify, manage, communicate and resolve day to day matters arising in relation to existing partnerships.
· Reporting and communicating all relevant data & KPIs for product performance
· Analyzing performance to aid in decision-making.
· Liaising with Product, Sales and Operations teams to ensure ongoing roadmap and development and improvement of KQ Ancillary products
· Work together with customer service teams (Contact center, CTOs and Check in agents) to deliver new projects as well as enhancing customer experience and increase efficiency in all customer touchpoints.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Business, strategic management
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Project implementation; Competitor and market analysis; Project management; Product knowledge; Reporting; Market research, intelligence; Partnerships; Performance monitoring and evaluation
Required languages: English (Spoken: fluent | Written: fluent)