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Barclays Bank kenya   |   Nairobi, Kenya   |   Log in or register to see the closing date

Project Communications Manager

  • Bachelor's degree
  • Media, communications, languages
  • Manager (team leader)
  • Full Time
  • Permanent

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Job Summary

• To develop and manage high quality, innovative, creative and best practice communication channels (internal and external).

• To drive the development, production, delivery, maintenance and evaluation of high quality communication programmes, within agreed time lines and within budget.
• To manage the external Public and Media Relations initiatives and address any issues that arise for the relevant country.
• To drive and maintain effective working relationships with in-country business and MCCPA Centres of Excellence (CoE) in support of business objectives.
• To manage the day-to-day in-country agency relationships and outputs.
• To serve as the key interface between the relevant country and Barclays Africa stakeholders


Responsibilities

Integrated Communication Strategy

  1. Develop and manage a sustainable business and product specific integrated communication strategy that supports the business and aligns with strategic objectives and direction at group level
  2. Provide strategic advice and insights to guide leadership positioning and provide appropriate communication solutions that will reach and positively influence specific audiences.
  3. Review and measure progress made against the deliverables set out in the integrated communication strategy/plan in alignment with the Communications Scorecard.
  4. Update the integrated communication strategy and delivery plans on a regular basis to take into account relevant internal and external environmental changes and shifts. Communication Delivery and Content Management
  5. Facilitate and implement communication platforms that will allow the leadership to engage regularly with employees thus ensuring visible leadership and engaged employees. Ensure that this filters through to business units.
  6. Use appropriate communication processes and channels (e.g. communiqués, newsletters etc.) to ensure effective upward/downward/horizontal flow of information within the business. Ensure these filters through to business.
  7. Use internal communication channels (e.g. communiqués, newsletters etc.) to profile the business within the Group and to share functional information with group-wide employees.
  8. Obtain input and buy-in from the media relations and reputation management office to develop external profiling plans to ensure proactive exposure for the business leadership thus help influence perceptions of stakeholders about Barclays Africa.
  9. Implement the external profiling plan working with the media relations and reputation management office by facilitating proactive media opportunities and assist with building leadership capacity to deal effectively with the media.
  10. Implement the external profiling plan together with the stakeholder management office by leveraging speaking opportunities at external forums to maximise exposure for the business and the group.
  11. Advise business on appropriate messaging based on understanding of internal and external environments, business strategies etc. to ensure optimal audience engagement.
  12. Develop and edit all relevant material including but not limited to communiqués, abacus articles, speeches, broadcast scripts etc. on behalf of the leadership.
  13. Ensure that messages developed by Business Partners (BPs) are aligned with the business and group themes, through advising and signing off on written communication.
  14. Evaluate, review and edit content developed by BP’s to ensure it is of good quality and high standard.
  15. Client Relations and Support
  16. Build ongoing relationships and partnerships with business to position Communications as credible experts in matters related to reputation management.
  17. Enquire about and understand the communication needs of the business partners and advise them appropriately on communication matters such as positioning and messaging
  18. Provide strategic advice and counsel to the business on potential reputational issues and crisis communication to ensure protection of Barclays Africa's reputation.
  19. Deliver a professional service to ensure an integrated, strategic approach to business communication in order to meet the needs and expectations of stakeholders while maintaining the reputation of the business.
  20. Co-ordinate business requests for audience specific communication and turn these into high quality end products (e.g. newsletter, abacus article etc.).
  21. Deliver monthly communication status reports.
  22. Facilitate productive and meaningful client relationships and engage with relevant business unit clients to determine quality of work delivered and value added by the Communication function.

People Management and Administration
  1. Work with BP's and oversee their communication activities/needs to ensure that the team supports the business optimally and achieve excellent results.
  2. Motivate team members and ensure that their efforts are recognised.
  3. Oversee the day-to-day management activities of team members
  4. Reporting and Governance
  5. Coordinate and deliver Communication team's written reports to manage delivery and submit these reports the Head: Marketing and Corporate Affairs, (country).
  6. Participate at relevant forums in Communications, such as media forum and abacus editorial committee meeting to coordinate appropriate group-wide communication priorities.
  7. Adhere to all compliance and reporting requirements.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Media, communications, languages
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Compliance; Business development; Business strategy; Customer relations; Corporate communications
Required languages: English (Spoken: fluent | Written: fluent)

Barclays Bank kenya

Banking, microfinance, insuranceCompany size: 1000+ people

Barclays has operated in Kenya for over 100 years. Financial strength coupled with extensive local and international resources have positioned Barclays Bank of Kenya as a top provider of financial services in the market.


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