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Protection Officer - Community Services

Salary rangeConfidential | Contract type: Permanent

You have 4 days left to apply for this job.

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Job Summary

The Community Services Officer (CSO) primary function is to ensure quality protection outcomes by catalyzing community actions around the PSNs, providing direct support to PSNs, and drawing from synergy with the larger community protection components

Experience and technical competencies:
  • Minimum of three (3) years’ experience working with vulnerable communities, basic needs and protection programming experience, and/or advocacy programs.
  • Training in Protection Community Services.
  • Experience in protection interventions in line with Refugees operation with PSN assistance.
  • Experience of working with UN or Non‐Governmental organizations.
  • Proficiency in English (written and spoken) is essential.
  • Good communication skills and ability to conduct training and awareness
  • Computer skills.
  • Good self-organization and basic management skills.
  • Familiarity with Monitoring & Evaluation for UN-funded projects desired.


Project development, implementation and reporting

  • Under the supervision of the Protection Team Leader, contribute to the writing of concept papers and proposal development on the GBV thematic areas of protection. Also identify GBV gaps and vulnerabilities with a view to generating ideas for future projects with strong impact for the beneficiaries.
  • Support the protection assessment in particular in the GBV field and ongoing risks analysis in order to design adequate responses.
  • Contribute to the development of advocacy points based on assessment of situation.
  • Under the supervision of the Protection and Community Services Coordinator ensure that all the GBV protection approaches and tools are developed in synergy with the overall DRC’s national based protection initiatives.
  • Oversee the daily quality implementation, monitoring and evaluation of SGBV- related projects and interventions in Kiryandongo refugee settlement.
  • Make sure that all the protection projects adhere to the highest GBV protection standards and principles as well as DRC guidelines and accountability standards.
  • Strengthen prevention and response mechanisms to all forms of abuse through sensitizations, trainings, IEC materials, capacity building of community structures etc.
  • Facilitate and support awareness raising activities and advocate for prevention of SGBV within the communities
  • Ensure SGBV Standard Operation Procedures are in place and followed by all parties
  • Lead the effort to develop a multi-sectorial prevention and response and reporting mechanism as well as information sharing
  • In collaboration with the DRC Kiryandongo Protection Team Leader proactively contribute to quality and timely monthly, quarterly and annual reports.
  • Conduct SGBV Situational Analysis (SITREP) on a monthly basis with partners
Coordination and representation
  • Develop relationships with a range of key stakeholders including donors, Local Government and other stakeholders on the GBV thematic areas at the field level in close cooperation with the Protection Team Leader.
  • Representation of DRC and active participation in the local GBV working groups and any other meetings as requested.
  • Close co-ordination in project implementation with partners (UN agencies and national/international NGOs), including referrals, protection gap analysis, advocacy.
  • Actively liaise with other DRC sectors and ensure the integration of the SGBV intervention in all the activities.
  • Link with the legal aid sector program as a key strategy to achieving the reforms needed to increase access to justice for the SGBV survivors.
  • Work closely with the other programme components to maximize programme output and impact.
Staff development and management
  • Provide technical and programmatic leadership for the GBV outreach workers and community based mechanisms in Kiryandongo operational area as needed.
  • Provide technical leadership to the GBV assistant in the case management work. Ensure all cases are up to date (filling system and GBVIMS) and progressing well and in line with UNHCR and DRC standard tools.
  • Develop staff performance measurement and targets and appraise them based on the set targets.
  • Provision of technical support to staff members in linking DRC Kiryandongo GBV prevention and response to relevant protection standards, best practices and policy documents ensuring a rights-based approach programme framework.
Support management team to:
  • Follow up all DRC / DDG Procedures for Security, Finance, Logistics, HR and Administration.
  • Uphold DRC’s international code of conduct and principles of accountability.
  • Any other tasks as may be assigned from time to time.
Logistics /Finance
  • Support the Protection Team Leader to monitor financial commitments and expenditures against budgets and provide timely feedback on budget follow ups.
  • Plan and coordinate proactively logistics and movements of staff from and to different clusters

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
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