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PSP Donor Care Intern

Nairobi, Kenya

Salary rangeConfidential | Contract type: Temporary

You have 7 days left to apply for this job.

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Job Summary

Be a recent graduate (within one year of completion of their studies) or current & have completed at least two years of undergraduate studies in Journalism, Communications, Marketing or any other related field.
  • Have strong organizational skills and able to handle multiple tasks and deadlines.
  • Excellent writing and editing skills with fluency in English. Knowledge in French is a plus.
  • Have good computer skills and be able to learn quickly on using new applications. Prior exposure to using Salesforce is a plus.
  • Strong understanding of Excel and ability to comfortably use Excel to generate analytics.
  • Have excellent research and organizational skills.


Duties and Qualifications
  • Support responding to donor emails on Salesforce in a timely and effective manner.
  • Help ensure an accurate and up to date donor database is always maintained.
  • Assist in responding to donors in a timely manner.
  • Keep abreast with upcoming emergencies and assist in creating content to be shared with donors such as news updates on emergencies.
  • Assist in collecting email assets ¿ including images, statistics, and human-interest stories relevant to specific emergencies/email asks in accordance to the content calendar.
  • Assist in analyzing email performances and provide input on how to grow/maintain donor numbers.
  • Any other duties as assigned.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: one month
Required languages: English (Spoken: fluent | Written: fluent)
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