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Quality Control Manager

Salary rangeConfidential | Contract type: Permanent

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Job Summary

i. Bachelor of Science in Chemistry or any related field from a recognized University
ii. Minimum of ten (10) years relevant experience five (5) of which should be at senior
management level.
iii. Membership to a relevant professional body.
iv. Fulfilling the requirements of Chapter Six of the Constitution of Kenya.
v. Demonstrated competence in work performance and results
vi. Leadership Course lasting not less than two (2) weeks.
vii. Proficiency in computer applications
c) Key Skills and Competencies
i. Comprehensive knowledge and understanding of KPC requirements including broad
knowledge of international trends in petroleum and environmental testing
ii. Strong well developed written and verbal communication and interpersonal skills including
ability to prepare relevant reports.
iii. Flexibility and responsiveness in handling and determining Quality Control issues, sound
analytical skills and the ability to identify with precision the critical factors of a problem in
an impartial and objective way.
iv. Demonstrated ability to deal patiently and sympathetically with people from diverse
backgrounds and to develop practical solutions to problems.
v. Ability to maintain professional status and keep abreast of evolving trends in product
testing through continuing professional development.
vi. Proficiency in computer applications such as Microsoft Word, Excel, MS Project, Power
Point, and Outlook express including SAP.
vii. Demonstrate technical expertise in risk management, assurance the quality of test results.
viii. Ability to deliver KPC’s articulated vision for change, create a sense of urgency around
change and motivates staff to join change efforts.
ix. Ability to establish flexible teams of quality control staff in an environment conducive to
continuous learning, creativity, and innovation.
x. Ability to empower staff through coaching and counselling by emphasizing accountability
and results oriented management rather than direct supervision.
xi. Ability to coach and empower staff to adhere to ethics in testing in the laboratory.


i. Ensure availability of resources to implement and maintain the quality system including
ISO/EI 17025
ii. Ensure laboratory equipment calibration or verification programs are implemented by
authorized personnel.
iii. Reviews policies and procedures to determine the need for new procedures or
modification of procedures.
iv. Ensures that equipment and reagents procured meet the requirements of the test
v. Verifies adequacy, approves, and maintains Quality Management System documents.
vi. Ensures that management review meetings are held as per plan
vii. Ensures customer complaints are resolved and customer feedback surveys are periodically
carried out.
viii. Reviews, approves and ensures corrective action plans for non-conforming tests is
implemented and monitored
ix. Identifies and documents the required education, experience, and professional credentials
for each position in the laboratory.
x. Ensures that test methods are verified and uncertainty of measurement for all methods is
xi. Facilitates budgetary provision for the section on test equipment and associated
accessories and spares
xii. Coordinating with other departments to achieve overall objectives of the Company.
xiii. Developing prudent departmental policies consistent with Company rules and regulations.
xiv. Provide technical leadership to Quality Control teams to enable them develop, implement,
and evaluate strategic management plans and budgets aimed at improving performance
standards and organizational effectiveness.
xv. Develop and implement strategies for creating a high performing organizational culture
based on transparency, integrity, accountability, performance measurement, and ISO/EI
xvi. Initiate and participate in organizational performance reviews and business process
improvement programmes as well as undertake special investigations aimed at improving
organizational effectiveness.
xvii. Review incidents of violations product quality infractions as well as handle employee
disputes and take appropriate action in line with approved policies, procedures, and
xviii. Conduct training needs assessment, design, and implement training programmes aimed at
equipping staff with appropriate job competencies in order to improve the design and
delivery of high quality services.
xix. Plan, monitor, and evaluate the performance of staff against set targets and objectives and
implementing development action plans aimed at building the capacity of individuals.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 10 years
Required languages: English (Spoken: fluent | Written: fluent)
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