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Citi Group   |   Nairobi, Kenya   |   Log in or register to see the closing date

Relationship Manager

  • Bachelor's degree
  • Customer support, client care
  • Basic level (worker)
  • Full Time
  • Permanent

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Job Summary

•The position calls for contribution to the business growth targets translating in revenue growth through increased customer transaction activity and deepening of customer share of wallet and profit maximization through new business opportunities from new and existing clients through various marketing initiatives

•The position requires the management of a client portfolio of 25-30 relationships, including engagement at senior and managerial positions within the clients, building a Trusted Advisor status with the respective relationships and deepening Citi’s share of business with the clients.
•The position also requires coordinating the development of new products and services and coordinating with all product areas to ensure value-addition to customers and seamless delivery of products and services
•The position calls for resource who has the ability to think through strategic positioning of the bank to the customers in this segment through increased and improved product set, appropriate pricing structures and deploying the right solutions in line with customer requirements
•The position also requires application of relevant skills within the overall macro-economic environment in effective credit decision making and carving out business opportunities to maximize profits and increase return on capital.


•Financials - Responsible for directly meeting the business annual revenues, volumes, customer acquisitions, and x-sell opportunities for the portfolio. Assessment and maintenance of transactions/relationships falling within my portfolio Acquisition of new business through aggressive marketing

•Customer - To develop and build relationships with key customers (both internal and external) at various levels within the customer organization.  Manage organizational complexities to create a “win-win” situation for the Customer and Citigroup.  Continue to focus on creating operational dependency with their front/bank-end processes with Citi’s front/back-end processes.  Determining new areas of business and customer segments within the Local Corporates sector. To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels.  To position Citi as the “bank of choice” to customers (existing, potential and prospect) . Innovate and help innovate through solution structuring for customers.  For difficult customer situations where there is a risk of attrition, need to facilitate the matter and handle the same with caution to maintain the relationship with Citi. 
•Target Market - To continuously develop and enhance the business focus and target market of the key areas of the business in this sector.  To maintain a momentum of calling on existing and prospect customers for TTS / FICC business through efforts driven by team.  To develop an understanding of areas of business that requires credit focus and maintaining the understanding of industry dynamics of these sectors with a view of keeping cost of credit low. 
•Cross functional liaison and co-ordination, inter-acting with other Corporate Bank and TTS Units through providing relationship management and structuring product solutions
•Ensure consistent customer satisfaction through regular calling and feedback to the line management, senior management and O and T.
•Enhancing customer loyalty to ensure retention of clients.
•Controls and Compliance with business policies and processes - To promote and maintain highest standards of controls and compliance affecting the unit. In addition, to ensure that the client portfolio is in line with the expectation of Citi’s AML and KYC policies.
•Community: To actively participate in community development activities and in community projects of choice.   
•Communications: To ensure effective communications sent to customers on a regular basis to position Citigroup as a constant force in the provision of banking services to clients.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Basic level (worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required skills: Market research, intelligence; Customer service; Business strategy; Customer support, CRM systems; Meeting management
Required languages: English (Spoken: fluent | Written: fluent)

Citi Group

Banking, microfinance, insuranceCompany size: 1000+ people

Citigroup Inc. or Citi (stylized as citi and pronounced like "city") is an American multinational investment banking and financial services corporation headquartered in Manhattan, New York City. Citigroup was formed from one of the world's largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group in October 1998 (announced on April 7, 1998).As of January 2015, it is the third largest bank holding company in the US by assets. Its largest shareholders include funds from the Middle East and Singapore.At its height until the global financial crisis of 2008, Citigroup was the largest company and bank in the world as measured by total assets, with 357,000 employees.In 2007, Citigroup was one of the primary dealers in US Treasury securities.Citigroup had the world's largest financial services network, spanning 140 countries with approximately 16,000 offices worldwide. It holds over 200 million customer accounts in more than 140 countries. As of 2016, Citigroup is one of the Big Four banks in the United States, alongside JP Morgan Chase, Bank of America, and Wells Fargo