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Citi Group | Nairobi, Kenya | Log in or register to see the closing date
- Bachelor's degree
- Customer support, client care
- Basic level (worker)
- Full Time
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•The position calls for contribution to the business growth targets translating in revenue growth through increased customer transaction activity and deepening of customer share of wallet and profit maximization through new business opportunities from new and existing clients through various marketing initiatives
•The position requires the management of a client portfolio of 25-30 relationships, including engagement at senior and managerial positions within the clients, building a Trusted Advisor status with the respective relationships and deepening Citi’s share of business with the clients.
•The position also requires coordinating the development of new products and services and coordinating with all product areas to ensure value-addition to customers and seamless delivery of products and services
•The position calls for resource who has the ability to think through strategic positioning of the bank to the customers in this segment through increased and improved product set, appropriate pricing structures and deploying the right solutions in line with customer requirements
•The position also requires application of relevant skills within the overall macro-economic environment in effective credit decision making and carving out business opportunities to maximize profits and increase return on capital.
•Financials - Responsible for directly meeting the business annual revenues, volumes, customer acquisitions, and x-sell opportunities for the portfolio. Assessment and maintenance of transactions/relationships falling within my portfolio Acquisition of new business through aggressive marketing
•Customer - To develop and build relationships with key customers (both internal and external) at various levels within the customer organization. Manage organizational complexities to create a “win-win” situation for the Customer and Citigroup. Continue to focus on creating operational dependency with their front/bank-end processes with Citi’s front/back-end processes. Determining new areas of business and customer segments within the Local Corporates sector. To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels. To position Citi as the “bank of choice” to customers (existing, potential and prospect) . Innovate and help innovate through solution structuring for customers. For difficult customer situations where there is a risk of attrition, need to facilitate the matter and handle the same with caution to maintain the relationship with Citi.
•Target Market - To continuously develop and enhance the business focus and target market of the key areas of the business in this sector. To maintain a momentum of calling on existing and prospect customers for TTS / FICC business through efforts driven by team. To develop an understanding of areas of business that requires credit focus and maintaining the understanding of industry dynamics of these sectors with a view of keeping cost of credit low.
•Cross functional liaison and co-ordination, inter-acting with other Corporate Bank and TTS Units through providing relationship management and structuring product solutions
•Ensure consistent customer satisfaction through regular calling and feedback to the line management, senior management and O and T.
•Enhancing customer loyalty to ensure retention of clients.
•Controls and Compliance with business policies and processes - To promote and maintain highest standards of controls and compliance affecting the unit. In addition, to ensure that the client portfolio is in line with the expectation of Citi’s AML and KYC policies.
•Community: To actively participate in community development activities and in community projects of choice.
•Communications: To ensure effective communications sent to customers on a regular basis to position Citigroup as a constant force in the provision of banking services to clients.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: NairobiArea of work
: Customer support, client careSeniority
: Basic level (worker)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 12 monthsRequired skills
: Market research, intelligence; Customer service; Business strategy; Customer support, CRM systems; Meeting managementRequired languages:
English (Spoken: fluent | Written: fluent)