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Relationship Manager, Corporate Medical

Jubilee Insurance KE
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

The job holder will be accountable for retention of existing business, replacement of lost business, new business, profitability, all to the targets set by maintaining and growing the relationship with the clients and intermediaries through the provision of excellent Customer Experience.


1) End to end proactive management of Intermediaries/clients Relationships within assigned portfolio of schemes

2) Ensure top notch customer experience is provided to intermediaries/clients at all times while working closely with other departments
3) Contribute to the growth of the portfolio (topline) to the set annual targets through retention, acquisition of new business and renewals
4) Responsible for obtaining and providing correct market intelligence on renewal/new business to ensure it is correctly/competitively priced
5) Proactively manage and reduce all costs including cost controls for adverse performing schemes
6) Support on excess and premium collection
7) Adhere to all the processes, procedures and controls set parameters. Full compliance of Jubilee Insurance non solicitation policy and maintain high integrity level
8) Train and Increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same
9) Demonstrate Team work/spirit and continued personal development Any other duties that may be assigned by the management

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required skills: Budgeting, financial planning; Compliance; Business development; Customer relations; Training program planning
Required languages: English (Spoken: fluent | Written: fluent)
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