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RELATIONSHIP OFFICER - UPPERHILL

Ngao Credit Limited
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts.
You will provide phenomenal customer experience at the branch. In this role, you will
interact with our clients one-on-one on a daily basis, provide customer service
and use consultative sales techniques to retain customers.
QUALIFICATIONS & SKILLS
  • Degree or Diploma in Sales & Marketing/ business-related field
  • Minimum of 2-years experience working in customer service
  • Thorough knowledge of the auto logbook loans products and processing.
  • Able to meet set sales target within the time frame
  • Proficiency in the use of MS Word, Excel, email and experience with the Internet
  • Proven experience as front desk representative, agent or relevant position
  • Knowledge of office management and basic bookkeeping


Responsibilities

  1. Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
  2. Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
  3. Create market awareness for the company’s product
  4. Identify sales prospects and follow up on new leads and referrals resulting from field activity
  5. Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required times
    timeline.
  6. Verification of the loan application files and counter checking to ensure that all supporting documentation attached is sufficient to process a loan.
  7. Accurate and timely application of loans in the System.
  8. Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.





Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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