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Qatar Airways   |   Nairobi, Kenya   |   Log in or register to see the closing date

Reservations & Ticketing Agent

  • Vocational school
  • Customer support, client care
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Welcome to a world where ambitions fly high. From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team. We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world. We offer competitive compensation and benefit packages.

In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.


• Makes and confirms reservations for passengers

• Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes
• Advise of changes in flight plan or to cancel passenger reservations
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Initiate and promote QR product to generate the revenue
• Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
• Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
• Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
• Plans route and computes ticket cost, using schedules, rate books and computer
• Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
• Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Experienced (senior worker)

Job Requirements

Required education: Vocational school
Required relevant work experience: 3 years
Required skills: Customer service; Quality management; Cashier operations; Logistics planning and management; Customer support, CRM systems; Travel planning and reservations (leisure, business)
Required languages: English (Spoken: fluent | Written: fluent)

Qatar Airways

Transportation, logistics, storageCompany size: 1000+ people

Flying you where you want, whenever you want. From its start in 2009, Qatar Executive has rapidly risen to become a leader in air charter services for individuals, businesses, corporations and governments. As part of Qatar Airways, one of the world’s leading airlines, our clients are assured of an excellent charter experience.

Other Jobs at Qatar Airways

Sales Executive
Reservations & Ticketing Officer