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Restaurant and Bar Manager

Jacaranda Hotels
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

Manages daily restaurant and bar operations and assists with menu planning, come up with entertainment programs to ensure clients are retained. Directs, implements and maintains BAR service within the Hotel, and ensure that customers are served promptly & courteously.
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
MINIMUM REQUIREMENTS
• Must be able to communicate in English (writing and speaking) other languages will be an added advantage
• Broad understanding of tight stock management procedures and target orientated individual with the ability to work to set deadlines.
• Great attention to detail, Talent in guest relations management and Is motivated to go the extra mile.
• Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office, Point of Sales, Inventory and store programs.
• Previous experience in similar Job role or three to five years management experience in large up-scale hotel / restaurant.
• Experience in Hotel management software and Point of sale software.

Responsibilities

  • Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  • Maintains records of staff periodic manner and operating costs.
  • Provides feedback and coaching to the Team regularly.
  • Understands building capability through Cross training
  • Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
  • Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
  • Check the quality of deliveries of fresh food and baked goods.
  • Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Ensures new products are executed properly the following roll-out.
  • Ensures product quality and great service.
  • Shows enthusiasm about guest within the restaurant and bar
  • Delegates and follow-up effectively.
  • Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager.
  • Seeks, listens and responds to Guest feedback.
  • Proficiency in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
  • Assist in planning regular and special event Menu.
  • Ensures entertainment is per the required standard
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor.
  • Monitor Happy Hour set-up and service, ensuring agreement to Hotel standards.
  • Development and implementation of new international trends to set exceedingly expected standards within the industry
  • Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times.
  • Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to clientèle.
  • Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
  • Regularly check storage areas for proper supplies, organisation and cleanliness.
  • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
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