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Sales Representatives

Salary rangeConfidential | Contract type: Permanent

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Job Summary

Our client, an International five-star hotel is looking for a multi-skilled Sales Executive who will be responsible for clerical, administrative, sales, collateral, and other duties for smooth operations of the sales department. The ideal candidate must have more than 5 years of experience in fast-paced Three-star hotel, with proven experience in market survey, administration, business development and a clear understanding of key safety regulations in the hospitality sector. The candidate must be passionate about his/her profession, with a customer-satisfaction focus, bubbly, warm and with a friendly disposition. Experience in Sales of the tour and travel companies will be an added advantage.

Responsibilities

  1. Execute business development and ensure market growth to meet the set sales targets.
  2. Take charge of all the administrative duties and customer care within allocated areas.
  3. Monitor and always ensure exceptional customer service in the hotel.
  4. Maintain continuous response to clients calls, inquiries, voicemails and emails and resolve guest complains.
  5. Ensure that hygiene checks are carried out and implement corrective actions to maintain high hygiene standards.
  6. Coordinate all the events and meetings in the hotel.
  7. Maintain highest standards of personal appearance and grooming among the staff.
  8. Be responsible for all the hotel’s social media platforms.
  9. Keeping track of the standard of service delivered, based on the guest comments and quality audits.
  10. Ensuring that the security of the people and property in the hotel is maintained.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 5 years
Required skills: Hygienics; Market research, intelligence; Office administration, management; Business development; Customer relations; Digital content development and editing (social media, blogs, etc.)
Required languages: English (Spoken: fluent | Written: fluent)
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