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United Nations   |   Uganda   |   Log in or register to see the closing date

Senior Administrative Officer (Service Delivery Manager, Travel, Claims and Education Grants)

  • Bachelor's degree
  • Administrative, clerical
  • Expert (non-managerial)
  • Full Time
  • Temporary
Click to apply

Job Summary

This position is located in United Nations Regional Service Centre, Entebbe. The Incumbent will serve as Chief of Section, Service Delivery Manager. The Service Delivery Manager (Staff Travel, Claims and Education Grants) will report to the Chief of the Regional Service Centre, Entebbe. The Travel, Claims and Education Grant Service Delivery Pillar comprises three Service Lines: Travel, the Claims and the Education Grants Service Lines.


Under the direct supervision of the Chief Regional Service Centre (RSCE) the Service Delivery Manager (Staff Travel, Claims & Education Grant) will perform the following duties:

Service Delivery:
•Manages, supervises and carries out the work programme for staff travel, Claims and education grant submissions and claims.
•Achieves RSCE key performance indicators (KPIs) and all Service catalogue components included in the Service Level Agreement (SLA) in the areas of travel, claims and education grant.
•Ensures that the outputs produced by the service lines under his/her supervision maintain high-quality standards;
•Prepares inputs for the work plan of the service lines under his/her supervision, determining priorities and allocating resources for the completion of outputs and their timely delivery;
•Carries out programmatic/administrative tasks necessary for the functioning of the service lines under his/her supervision, including preparation of budgets, assigning and monitoring performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (e-Performance), interviews of candidates for job openings and evaluation of candidates;
•Optimizes process, policy, and system for the operations of the Service Line as required;
•Implements corrective/satisfaction improvement actions as required.

Support to the Reengineering process:
•Support the overall RSCE Business Process Improvement Initiative, including providing critical input to the design of workflows in the Service Lines;
•Draft and/or provide inputs to work instructions and to SOP's that support the accurate processing in the RSCE;
•Provide input to the compliance monitoring functions and advise on the best approach to optimize service delivery.
•Actively help stakeholders to accept and embrace changes in their business environment.
•Proposes and implements change management when required to achieve and improve results;

Performance Management:
•Recruits staff for the service lines under his/her supervision, taking due account of geographical and gender balance and other institutional values;
•Manages, guides, develops and trains staff under his/her supervision;
•Fosters teamwork, communication and client orientation among staff in the service line under his/her supervision and across organizational boundaries;
•Ensures performance benchmarks are understood and met by staff under his/her supervision.

Client relationship management:
•Maintains close contact with the Mission' RSCE Focal Points and other Mission Technical Leaders to ensure solid understanding of Mission priorities and objectives for RSCE;
•Achieves customer satisfaction objectives as measured by RSCE performance surveys;
•Actively support Client Orientation approach to Service Delivery;
•Ensures continuous engagement with Clients

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Temporary
Job type: Full Time
Location: Uganda
Area of work: Administrative, clerical
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 10 years
Required skills: Performance monitoring and evaluation; Office administration, management; Customer relations; Service Level Agreement (SLA); Travel planning and reservations (leisure, business)
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

United Nations

Non-profit, social workCompany size: 1000+ people

The United Nations Office at Nairobi, the UN headquarters in Africa, was established by the General Assembly in 1996. The office is headed by a Director-General, at the Under-Secretary-General level, serves as the representative office of the Secretary-General in Nairobi and performs representation and liaison functions with permanent missions, the host-country and other Governments, and intergovernmental and non-governmental organizations in Nairobi, as well as other organizations of the United Nations system in Kenya; facilitates cooperation between the United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference services and public information and provides security and safety services for United Nations staff and facilities in the United Nations Office at Nairobi.

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