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Church World Service   |   Nairobi, Kenya   |   Log in or register to see the closing date

Senior Case Processing Assistant

  • Bachelor's degree
  • Project, program management
  • Expert (non-managerial)
  • Full Time
  • Temporary

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Job Summary

This position is responsible for the processing of refugee case files under the direction of the unit supervisor. The position may also be responsible for responding to refugee, partner and other inquiries, and conducting case management on specialized pipelines (e.g. minors, expedites, family reunification, longstayers, among others).


  1. Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.
  2. Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.
  3. Develops and runs reports on cases, pipeline and team workload to share with Operations Management.
  4. Conducts all stages of office-based refugee case processing including case creation, security checks, admin, scheduling, medicals, assurances, travel processing, and responding to inquiries.
  5. Provides oversight to RSC Africa Case Processing Assistants when assigned to special projects, including planning how to tackle the project, identifying reporting parameters and completing quality checks on the work done during the project.
  6. Conducts regular quality checks of the Case Processing Assistants' work to ensure that cases are consistently and correctly updated, both electronically and in the physical file.
  7. Assists in the development of Case Processing onboarding and training procedures and modules as well as assisting in their implementation as required.
  8. Writes deferrals, and correctly updates responses in WRAPS and the physical file. Responds to case status inquiries from Refugees, Partners, Attorneys, Resettlement Agencies and Congress either electronically or via physical letter, with strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records.
  9. Handles unscheduled visits by refugee applicants at the RSC Africa gate.
  10. Process password requests from MyCase Website password and provide them to applicants in a timely manner.
  11. Assist with case management through a holistic view of USRAP cases and follow up with relevant RSC Africa processing teams to effect changes to the case as needed. Use reports to monitor specialized caseloads (e.g. minors, expedites, family reunification, longstayers, among others).
  12. Occasional travel to different processing locations to provide case status information to USRAP applicants, conduct cross-referencing and decision counseling, and solicit refugee information for the purpose of case processing and updating.
  13. Scans and attaches documents to WRAPS.
  14. Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Temporary
Job type: Full Time
Location: Nairobi
Area of work: Project, program management
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Operative planning; Database administration; Training program planning; Project implementation; Documentation and record keeping
Required languages: English (Spoken: fluent | Written: fluent)

Church World Service

Non-profit, social work

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

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