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Senior Field Officers

Salary rangeConfidential | Contract type: Permanent

You have 30 days left to apply for this job.

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Job Summary

We are looking for competent and motivated individuals that can work with little direction to serve as the main point of contact with our clients


Responsibilities

Client vetting and Management
  • Recruit new applicants: Identify capable clients for hire-purchase arrangements.
  • Register applicants: Meet with applicants to obtain information on them and
    answer their questions about the application process.
  • Vet applicants: Conduct field visits (at applicant’s stage and home)
    while paired with another Field Officer.
  • Analyze the strength of completed applications: Analyze applicants’ financial
    status, creditworthiness and outstanding leases to determine applicant
    qualification.
  • Approve/Reject applicants: Evaluate applicant's creditworthiness
    in line with the existing guidelines
  • Review lease agreements to ensure that they are complete and accurate according to our Policies.
  • Help deliver Motorcycles to new clients. Ensure that clients understand the key terms and conditions, as well as the warranty and maintenance requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
  • Collections: Manage a portfolio of clients. Regularly follow up on client repayments (on phone and in-person), understand any repayment
    and work challenges, give recommendations or escalate problem cases where
    necessary. Ensure client data is accurately captured in the lease
    management system in a timely manner
  • Customer service: Listen and attend to customer comments and inquiries,
    give recommendations or escalate problem cases where necessary.
  • Office work: Be able to help with office work including signing
    contracts with clients, transferring titles for Motorcycles and processing
    passenger service vehicle licenses (PSVs).
  • Office maintenance: Help keep the office clean, manage motorcycle traffic
    outside office, and coordinate clients during applicant classes.
  • Coordinate with local authorities: Engage them as required to
    facilitate field operations.
Key requirements:
Qualification, Knowledge & abilities, Experience and skills;
  • A minimum of a diploma in a business-related
    field from a recognized institution of learning.
  • Two years’ field-based experience working with a busy
    institution or organisation such as microfinance or busy credit
    related business
  • Motorcycle riding ability is an added advantage and will
    be a requirement once on the job
  • Highly self-motivated and able to demonstrate a drive
    for results with a professional approach from a team
  • Exhibit a passion for customers, and provide excellently
    customer service and empathy for our customer.
  • Adopt and champion the values that we stand for:
    Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
  • Computer literate with the ability to comfortably use
    MS Office and GSuits. Have at least typing speed of 35 words per minute.
  • Fluent in Kiswahili and at least two key local languages of Kenya.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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