Senior Field Officers
Salary range: Confidential | Contract type: Permanent
You have 30 days left to apply for this job.
We are looking for competent and motivated individuals that can work with little direction to serve as the main point of contact with our clients
Client vetting and ManagementRequired education
Manage client needs and portfolio performance
Recruit new applicants: Identify capable clients for hire-purchase arrangements.
Register applicants: Meet with applicants to obtain information on them and
answer their questions about the application process.
Vet applicants: Conduct field visits (at applicant’s stage and home)
while paired with another Field Officer.
Analyze the strength of completed applications: Analyze applicants’ financial
status, creditworthiness and outstanding leases to determine applicant
Approve/Reject applicants: Evaluate applicant's creditworthiness
in line with the existing guidelines
- Review lease agreements to ensure that they are complete and accurate according to our Policies.
Help deliver Motorcycles to new clients. Ensure that clients understand the key terms and conditions, as well as the warranty and maintenance requirements, before handing over the Motorcycles.
Collections: Manage a portfolio of clients. Regularly follow up on client repayments (on phone and in-person), understand any repayment
and work challenges, give recommendations or escalate problem cases where
necessary. Ensure client data is accurately captured in the lease
management system in a timely manner
Customer service: Listen and attend to customer comments and inquiries,
give recommendations or escalate problem cases where necessary.
Office work: Be able to help with office work including signing
contracts with clients, transferring titles for Motorcycles and processing
passenger service vehicle licenses (PSVs).
Office maintenance: Help keep the office clean, manage motorcycle traffic
outside office, and coordinate clients during applicant classes.
Coordinate with local authorities: Engage them as required to
facilitate field operations.
Qualification, Knowledge & abilities, Experience and skills;
- A minimum of a diploma in a business-related
field from a recognized institution of learning.
- Two years’ field-based experience working with a busy
institution or organisation such as microfinance or busy credit
- Motorcycle riding ability is an added advantage and will
be a requirement once on the job
- Highly self-motivated and able to demonstrate a drive
for results with a professional approach from a team
- Exhibit a passion for customers, and provide excellently
customer service and empathy for our customer.
- Adopt and champion the values that we stand for:
Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
- Computer literate with the ability to comfortably use
MS Office and GSuits. Have at least typing speed of 35 words per minute.
- Fluent in Kiswahili and at least two key local languages of Kenya.
: Diploma, Associate's degreeRequired relevant work experience
: 2 yearsRequired languages:
English (Spoken: fluent | Written: fluent)
Please have a scan or photo of these documents ready when you start the application:Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself