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Senior Key Account Manager

Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 18 days left to apply for this job.

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Job Summary

Lynk is a startup which builds technology to connect blue collar workers in Kenya - from carpenters to cleaners - to jobs. Our suite of products seeks to satisfy a breadth of consumer needs, which provide multiple channels to increase incomes for workers in our system:
  • Lynk: A marketplace product enabling customers to request services or order ready-to-buy services in over 50 categories from cleaners, to masseuses, to plumbers, and tailors.
  • Lynk Projects: A turnkey construction firm, providing design and management services in fitout and construction projects, delivered by Pros on the Lynk platform
  • Lynk for Business: Maintenance, facilities management, and project management services for business clients delivered by Lynk Pros
Lynk is consistently regarded as one of the most exciting and socially impactful start-ups in Africa:
  • (2019) Winner of Department for International Development’s challenge for catalytic solutions in the field of youth employment
  • (2018) Africa regional winner of the MIT Inclusive Innovation Challenge for global technology solutions that improve livelihoods
  • (2018) Selected into the prestigious MIT 2018 SOLVER class of solutions that are changing the world, in the subcategory of “work of the future”
  • (2018) Named one of East Africa’s top 10 startups to watch by I-Dev international
  • (2017) Grand winner of the Ford Foundation and the Global Center for Youth Employment Ideathon for initiatives that can bring disruptive change to youth employment
  • (2017) Selected to the inaugural XL Africa fellowship put on by the World Bank for high potential startups in Africa

A bit about the role:
The Construction & Maintenance Relationship Manager manages relationships with major clients requiring maintenance and refurbishment services. S/he conducts site visits to assess and quote for projects, and project manages subsequent works. S/he develops existing accounts through excellent client management, and develops new relationships with new clients.
A bit about you:
You are a people person, who manages clients fantastically. You create trust, as well as being able to sell. You are a quality project manager who has experience in the construction and/or maintenance industry. You are highly organized, you think creatively, and are quick on your feet. Most importantly, you like to roll up your sleeves and get things done.


Relationship Management & business development
  • Develop client relationships and build size of accounts
  • Identify opportunities for upselling and growing existing partnerships
  • Pitch to new clients and take on accounts handed over
  • Prepare regular reports, host monthly meetings, and identify other opportunities to improve account relationship
  • Providing regular updates on ongoing projects and maintenance
  • Ensuring client feedback is received and following up on action required
  • Project management & Maintenance
  • Coordinate requests from a variety of business clients
  • Inspect properties to identify maintenance requirements
  • Provide assessments and quotes for relevant projects
  • Project management and supervising and coordinating work of fundis and contractors;
  • Using Lynk’s existing worker database and technology, identify the right Pros for specific jobs
  • Preparation of contracts
  • Where required, coordinate with other teams to get technical drawings, project management support, additional expertise, and more
  • Identify solutions when things go wrong, and provide hands-on support
Finance and administration
  • Ensuring that invoices are delivered on time by the Finance department
  • Resolving finance or admin issues related to the partnership
  • Management of client budgets in the delivery of Facilities Management activities
Successful candidates will have all or most of these qualifications:
  • 3-5 years of practical experience as a project manager, property/facility manager or working on construction projects
  • BA/BSc in Construction Management, Real Estate, or similar relevant area
  • Experience of managing projects
  • Experience managing client relationships
  • Experience selling
  • Excellent written English
  • Able to work across a variety of functions, and for things you don’t know you’re eager to get your hands dirty and figure it out.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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