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Senior Operational Information Advisor - EHR

Marie Stopes Kenya
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

This role will support the Electronic Heath Record (EHR) team to design, roll-out and ensure effective use of the EHR system across our MSI’s maternities and centres. The advisor will provide comprehensive support to country programmes in implementing our EHR solution and will conduct analyses to understand individual country programme operations to ensure and maintain appropriate system set-up and configuration; enable the use of high quality data for decision making, and adapt tools to meet the country context.
This is a hands-on role with significant responsibility to support the organisation in applying best practices in data management in our centres and maternities to support them achieving sustainability. The Senior Operational Information Advisor will work closely with MSI Global Centre Channel Director and other key departments at MSI.
To achieve this the role will:
  • Support the roll-out of the EHR solution to MSI country programmes, by ensuring timely and consistent configuration setup and support to the system. It will also be responsible for the training on system use of the administrator, frontline users, support office managers and support teams (RME, Marketing, Finance, Clinical Quality) which could be carried site or remotely.
  • Ensure Data quality and continued use of the system by empowering programmes through support on data processes, system setup and training to capture consistent and high-quality data.
  • The role will ensure continued data use by the different users of the system (frontline, managers, support team) and feed into business requirements on application improvements to meet strategic objectives.
  • Build capacity in country programmes to become increasingly self-sufficient in systems maintenance, data processes, and data use through on-going mentoring and support, webinars and development of training materials. Support programmes to develop a culture of routine-data use through building strong links across programme-teams (“virtual teams”) to expand range, depth and quality of operational insights derived from data.
  • The role can involve some international travel commonly of several week periods. Country and global project component assignments for this role may change over time.
Knowledge, Skills and attitudes
Education
Educated to Masters’ level or equivalent
Experience
To perform this role, it is essential that you have the following experience:
  • Proven experience working with Electronic Health Record systems
  • Strong knowledge of health facility and/or maternity management
  • Experience with designing user-oriented processes and tools
  • Experience in providing technical assistance and training to staff
  • Experience in writing and editing documents for various audiences, including non-technical ones
  • Excellent people skills, with experience working cross-culturally and providing remote support
  • Experience with successful change management initiatives, processes, methodologies
  • Advanced skills in Microsoft packages – especially Excel
  • Proven project management experience
  • Ability to operate independently
  • Technically minded
  • Working knowledge of PowerBI or similar analytics solution
  • Demonstrable experience in using data to drive performance
Key Skills
  • To perform this role, it is essential that you have the following skills:
  • Highly numerate; able to analyse and critically query complex data
  • Excellent verbal and written communication skills
  • Excellent attention to detail; methodical and precise
  • Strong training, influencing and persuasion skills
  • Developed planning and organisational skills with the ability to juggle multiple projects to deliver with quality and on time
  • Strong computer literacy
  • Database/database query understanding (a knowledge of MS SQL or similar)
  • English and French speaker
Personal Attributes
MSI is dedicated to equal opportunity for all and recognises that every individual is unique. Whilst we always seek to embrace individual differences and celebrate the diversity of our workforce, we also want to ensure that every team member is suited to their role and that they are given the best opportunity to succeed.
The personal attributes described below have been developed in accordance with the job description and other contextual factors relating to the role and are considered essential.
For this role, we’re looking for an individual who is:
  • A strong supporter of the cause of family planning and a woman’s right to post abortion care
  • Proactive and practical approach to work, with a ‘can do’ attitude
  • Flexible and adaptable, able to thrive in difficult/complex environments
  • Ability to manage a heavy and fluctuating workload
  • Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and developing
  • Strong team player
  • Ability to travel
  • Strong commitment to the vision and goals of Marie Stopes International

Responsibilities

Supporting the implementation of the EHR solution in country programmes:
  • Ensuring timely and consistent configuration setup and roll-out across country programmes: the role is responsible for ensuring the team provides timely and accurate configuration set-up support to country programmes. The role will continuously evaluate the success of implementations between systems, and support the roll-out of improvements and updates
  • Ensuring efficient administrator and frontline users training: the role is responsible for training of frontline users and support office teams. This will also entail building up Training of Trainers in our country programmes who will then be able to cascade training to other users.
  • Supporting the management of data flows between systems: the role will support efficient and accurate data flow between our frontline global data systems. This will include supporting upload of data through preparation of data import files and defining processes as required; maintaining data option sets on the CRM system in line with global data standards; informing the setup of our future systems integration
  • Ensuring data generated is of high quality and geared up for evidence-based decision making and continued use of the system to respond to centres/maternities and MSI sustainability strategy
  • Ensure quality of data captured: by empowering programmes to capture consistent and highquality data through data capture processes, system setup and training. The role will work with MIS leads in country programmes to set up regular data quality checks and processes for tracking and follow-up on data quality issues to drive improvements.
  • Support programmes to develop a culture of data use through dashboards and reports and building strong links of data use across programme-teams (“virtual teams”) to expand the range of collaboration and use of data to increase reflection, depth and quality of operational insights derived from data. Support a network of learning and experience sharing across international country programmes, and contribute lessons and best practice to MSI’s Channel Success Models
  • Inform sustainable infrastructure support: the role collates lessons and insights on support requirements from country programmes to feed into business requirements on improvements in support infrastructure and innovations to develop more sustainable ways to meet demand to scale and support the platform. Build capacity in country programmes to enable embedding: transfer skills and empower teams to do more with their data
  • Build capacity in country programmes to become increasingly self-sufficient in systems maintenance, data analysis and data use through on-going mentoring and support, webinars and development of training materials through different media.
  • Build skills for reflective analysis to continuously identify areas for improvement: work with country programmes to continuously improve their collection and use of data, including processmapping of client and information flows to identify efficiencies that can improve client care and enhance performance

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 7 years
Required languages: English (Spoken: fluent | Written: fluent)
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