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Senior Telecommunications Technical Assistant, G7

United Nations
Nairobi, Kenya

Salary rangeConfidential | Contract type: Fixed term

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Job Summary

EducationHigh school diploma or equivalent. Supplemental courses/diplomas in areas of inventory, computer office suites and audio/video(AV) broadcasting are required. Specialized Audio Video / Information Technology certifications such as Certified Technology Specialist (CTS), Dante Level 1-3, ITIL Foundation, ITIL Service Operation is desirable.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Eastern Asia (ESCWA), United Nations Office at Geneva.
Work Experience
  • A minimum of ten years of progressively responsible experience involving computerized general office work and use of Microsoft Office Suite is required.
  • Experience in audio/video broadcasting in a medium-sized organization is required.
  • Telecommunications related experience in operating, maintenance and servicing of conference and video-conference equipment is desirable.
  • Experience working with Remote Simultaneous Interpretation (RSI) platforms is desirable.
LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

Responsibilities

Under the direct supervision of the Chief, ITU/DCS/UNON the incumbent will be responsible for the following functions:
1. Conference equipment handling and day-to-day operations:
a) Install and test conference equipment;
b) Set up and test conference room as per agreed standards;
c) Perform audio and video recording and process recordings as per clients' requirements;
d) Guide and mentor short term technical staff;
e) Assist interpreters with operational set-ups and monitor operations throughout the meeting;
f) Engage in team work with other UNON technical parties in the case of teleconferencing and video-conferencing facilitation.
2. Maintenance of conference equipment:
a) Conduct quarterly inspections to test, repair and clean conference equipment;
b) Tackle technical issues relating to conference equipment and share information, technological improvement ideas and suggestions with the team members; escalate outstanding unresolved issues to the supervisor;
c) Ensure adequate spare parts are kept in stock;
d) Liaise with internal staff members and external contractors on timely repair or replacement of faulty equipment.
3. Team Co-ordination:
a) Perform the role of supervisor and coordinate the daily operations of the team;
b) Participate in weekly coordination meetings;
c) Conduct resource planning on a weekly basis;
d) Supervise short-term staff;
e) Engage in daily contact with internal stakeholders;
f) Identify tools and resources that will enable the team perform;
g) Coordinate with Division of Security & Safety Services (DSS) to ensure safety and security of equipment and delegates in the conference area;
h) Coordinate with Facilities Management and Transport Service to ensure proper upkeep of conference facilities;
i) Research and give feedback on training needs.
4. Inventory and Procurement:
a) Coordinate with Procurement Section to ensure timely acquisition of equipment and services required;
b) Maintain up-to-date records of assets;
c) Conduct quarterly physical inventory checks to ensure up-to-date records;
d) Prepare quarterly report; investigate and report any discrepancies;
e) Perform regular audits;
f) Conduct quarterly IT equipment testing;
g) Ensure timely equipment repairs;
h) Monitor inventory stock levels;
i) Ensure security of DCS assets and maintain keys;
j) Report damaged and lost property to Property Management Unit and DSS.
5. Perform other related duties as may be assigned.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 10 years
Required languages: English (Spoken: fluent | Written: fluent)
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