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Big Square   |   Nairobi, Kenya   |   Log in or register to see the closing date

Service Staff/Waitress

  • Diploma, Associate's degree
  • Restaurant, hospitality, travel
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

We are looking for an enthusiastic individual to fill the position of Service Staff/Waitress.


Collects order books/tablet from the Manager:

  1. Collects tablet/pad from the manager and check for Jumia Orders
  2. Ensures it is charged/ or adequate writing material

Outside Seating area:
  1. Ensure all Tables/Chairs are clean and have table talkers/promo for the day
  2. Cushion covers to ensure their clean
  3. Ensure all signage is well maintained – report any that needs tidying up
Sauce Bottles/Condiments:
  1. Filled
  2. Nozzles/tops clean
  3. Spotlessly clean – tidy labels
  4. Dust free
  1. Ensure there is enough packaging for T/A customers
Utility Trays:
  1. Must be fully stocked at all times
  2. Cleaned continuously
  1. Ensure plants are healthy and lush
  2. Confirm wi fi connectivity – for customers and tablets for orders
  3. Clean and clear continuously

Sets Atmosphere:
  1. Monitors Music played in store – volume and restart if interrupted
  2. Welcomes and greets customers with a smile as they come into the shop
  3. Ask if Order is “Eat In” or “Take Away”?
  4. Shows customers to seat
Takes order:
  1. Listens to complete order
  2. Places order on tablet with corresponding table number
  3. Suggestive selling ‘competitiveness’ & ‘motivation’/ Up-sells / advises of special offers
  4. Repeats order to customer. Ask payment method to accommodate printing of 2 receipts
  5. Places order ensuring kitchen receives KOT/docket
  6. Co-ordinates with dispatch when food is ready to serve

Serves Customer:
  1. Places food politely onto table telling customer to enjoy meal
  2. Brings delayed orders to the attention of Management whilst apologizing to customer for delay – advising of time frame (if applicable)
  3. Presents customer with the bill
  4. Receives payment
  5. Thanks customers with a smile, inviting them to return – when customer is leaving
  6. After meal has been served, C/S attendant will be ‘OWED’ payment by the floor waitress – open table/pending bill
  7. C/S attendant has to clear all open tables/pending bills
  8. Waitress and C/S attendant have to complete the transaction by exchange of receipt and cash
  9. Tie up receipts with mpesa/card payments.
  10. Manager to collect all monies
  11. Clears table as soon as a customer has left

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Restaurant, hospitality, travel
Seniority: Basic level (worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required skills: Cleaning; Customer service; Table setting; Receiving and welcoming guests; Food and beverage; Billing customers; Customer comfort and safety; Serving and waiting tables
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Big Square

Restaurant, hospitality, travel

A casual dining restaurant serving locally sourced, SQUAREMADE burgers, fried chicken, BBQ ribs, beer, wine, delicious desserts and hand-spun shakes.

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