Requirements
• Relevant training/education in business or operational management, financial management, hospitality, and/or tourism.
• Effective and professional verbal and written English communication skills, able to connect to people from different (cultural) backgrounds.
• ICT literacy and proficiency, including Microsoft Office (Word, Excel), business email, phone and WhatsApp communication, QuickBooks. Experience with a digital booking management system is a plus.
• Attention to detail, ability to organize and deliver work in a dynamic and at times demanding setting.
• Flexible, curious, solution-oriented and resourceful, also in the event of unexpected
• Cooperative attitude, willingness to support colleagues and take responsibility for joint success of the company.
• Positive, friendly, open-minded and respectful attitude towards guests, staff and all other relations of Turaco
Bookings
• Manage and strategically plan bookings using a digital booking management
• Maintaining contact (email/phone/WhatsApp) with Tour Operators and Direct Clients about existing bookings, making adjustments were needed.
• Handling booking emails (incoming/outgoing).
• Follow up on booking payments, register payments and monitor payment
Finance
• Processing payments at the lodge, making payments to
• Processing and entering receipts/Petty Cash Vouchers in
• Identifying problems and reporting to
Hosting and guest experience
• Visible presence throughout the guests’ stay in the absence of the general Connect with and support guests during their stay.
• Guest check-in and briefing in absence of the general
• Handling questions and complaints from guests (both on-site and via email).
Management and team
• Supervise team and take over management tasks in the absence of the general
• Function as sparring partner of the general manager and be a linking pin between the departments (kitchen, service, maintenance, housekeeping, security) and management.
• Motivate colleagues in a coaching manner and make adjustments when
• Monitor days off and leave in the absence of the general
