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Supply Chain Associate - Cash Based Transfer

World Food Programme
Turkana, Kenya

Salary rangeConfidential | Contract type: Fixed term

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Job Summary

JOB PURPOSE
To provide specialized support functions and/or supervise staff performing standard supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.
STANDARD MINIMUM QUALIFICATIONS
Experience: At least 5 years work experience in Cash based transfers, supply chain, market linkages, data analysis and/or related areas.
Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Language: Fluency in both oral and written communication in English.

Responsibilities

  1. Effective management of traders from contracting, capacity strengthening to performance management:
  • Working with Procurement, Programme, IT and Finance to determine the scope of service for retail selection, participate in evaluation and contracting of retailers to sustainably and efficiently meet the beneficiaries’ food needs.
  • Arrange onboarding meetings with contracted retailers ensuring understandings of WFP operations including programmatic objectives and WFP processes from redemption to payment process. 
  • Maintain a list and key details (such as contact details, contract start/end dates, location, performance evaluations etc) on all contracted retailers.
  • Organize retailer trainings on the fundamentals of retail such as bookkeeping, inventory management, and how to strengthen customer value equation (assortment & availability, quality, price and service).
  • Efficient retailer management, including regular food quality and retailer monitoring for CBT programmes as well as engagement with relevant authorities (PHOs) responsible for food safety and quality management and compliance to local regulations.
  • Carry out retailer monitoring and reporting effectively. Identify gaps and define a follow-up plan for improvement of retailer performance, including regular meetings with contracted retailers to review findings (issues, KPIs) and establishing an action plan.
  • Ensure contracted retailers and beneficiary support e.g. follow-up with the relevant Partners and Financial Service Providers (FSP) on any concerns.
  • Liaise with Financial Service Provider on various issues with specific focus on platforms used e.g. SurePay.
KEY ACCOUNTABILITIES (cont.)
  • Track the movement/delivery of cash transfers using online systems, which entails responsibility for data integrity, data availability, and accuracy of system information.
  • Monitor both internal and external processes and distribution to ensure compliance with set timelines and effective management of the project. These processes include the review of redemption process efficiency & related beneficiary satisfaction; timeliness; clarity of shared information; etc.
  • Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
2. Supply Chain enhancement, market linkages and Value Chain addition
  • Identify opportunities/gaps to improve the supply chain that assures and enables supply as well as assist in the capacity development of traders and farmers as required.  This is linked to efficient supply chain monitoring.
  • Perform end-to-end supply chain mapping, identify players and gaps and identify solutions for considerations of the relevant units/management.
  • Assist in the provision of technical advice and guidance to WFP staff, partners and governments, building capacity to connect to markets, manage food systems and deliver food assistance to those in need.
KEY ACCOUNTABILITIES (cont.)
3. Data analysis and reporting to support decision making
  • Generate CBT data evidence and business process reports to support the unit and the Country Office (CO) in management decision making.
  • Analyse redemption dashboards, identify potential areas for improvement and discuss with Programme unit for operational adjustment.
  • Use data collection and standard reporting tools. Share feedback to contribute to the improvement of those tools at CO and corporate level.

Job Requirements

Required education: High, secondary school
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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Programme Associate G6
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