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Team Leader (Payments) in Nairobi

Job details

  Nairobi, Kenya
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Job Summary


Effectively coordinate and manage the payments team to ensure timely commissions payments, reconciliations and submission of supporting financial files.



Customer Excellence: Internal/External Customer Engagement & Relationship Management
  1. Ensure accurate set up of all daily, weekly and monthly commissions payable to sales persons.
  2. Coordinate with Finance (accounts receivables, VAT and revenue) to ensure timely and accurate financial booking, reporting and reconciliations.
  3. Coordinate and work closely with all payment partner channels in resolving any outstanding unidentified and un-reconciled payments and timely escalation of potential errors.
  4. Work closely with internal and external IT Operations in ensuring timely resolution of payment related activities – batch processing/uploads, report extracts, replications, etc.
  5. Conduct reconciliation of customer payments made out through the channel in a timely manner.
  6. Conduct timely reporting to business and regular escalation of key customer affecting issues to the HOD.
  7. Ensure production of regular housekeeping reports to allow for an accurate measure of the status of both successful and failed transactions and timely view of customer and agents affecting issues at any point in time; highlighting any exceptions to the relevant persons.
People Excellence: Learning & Growth
  1. Provide ongoing guidance and support to other business users and team members on payments.
  2. Workload planning to ensure weekly, monthly, quarterly and annual financial timetables are met.
  3. Conducts regular team briefings, performance reviews, goal setting and giving advice on appropriate action. Taking responsibility, maintain good relationships and morale among the payment team members.
  4. Develop and agree with the HOD on plans to continue build own skills and knowledge as well as for the team.
  5. Keep build and improve skills that may enhance the operation activities from finance prospective for this area.
Planning & Process Excellence: Operational Efficiency & Management
  1. Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the payment processes and systems.
  2. Proactively update the payments-affecting activities calendar and implement all processes necessary to mitigate risk.
  3. Participate as required in head-hunting, interviewing, selection and appointment of staff reporting to me in accordance with procedures laid down.
  4. Assist in the development of test cases/scenarios for any changes, additions or enhancements to payment processing and reconciliations.
  5. Perform User Acceptance Testing on any changes, developments and additions of payment channels.
  6. Perform continuous analysis to seek and implement improvements in the payment reconciliation processes the efficient use of resources.
  7. Oversee all activity undertaken by payments team such as payments booking, reporting and reconciliation, sales field team support, commissions computations, payments automation, data analysis.
  8. Ensures equality and adherence to policy by payments team members.
  9. Continuously documents business processes and analyses procedures to see that they would meet changing business needs.


  1. Bachelor’s Degree in Computer Science, Statistics or its equivalent.
  2. Finance or Accounting certifications are an added advantage. 
  3. Professional certificates in relevant fields.
  1. Minimum 2 years of experience in a team management role.
  2. Analytics experience from a data driven business/organization (large data consumer)
  3. Minimum 3 years of experience in performing end to end payment reconciliation in telecoms or utilities environment from a business perspective.
  4. Good understanding of financial flow of transactions, preferably in Revenue/Collections stream in fast growing company.
Knowledge / Skills:
  1. Good understanding of accounting principles; best practices and procedures.
  2. Comfortable working with people at senior levels.
  3. Strong communication/negotiation skills.
  4. Strong analytical and presentation skills.
  5. Strong SQL and Excel skills.
  6. Ability to manage teams work, own work load and meet aggressive deadlines and deliverables.
  7. Persistence with problem solving and solution recommendation.
  8. Outcome Focused and Result Oriented.
  9. Excellent interpersonal and business writing skills.
  10. Experience of working in a complex business environment.
  11. Strong understanding of IT systems and quality assurance processes.
  12. Ability to adapt to changing priorities, workload and tasks.
  13. Attention to detail.
  14. Ability to work well in a team environment under demanding and stressful conditions.
  15. Fluency in English & Swahili.


Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract typePermanent
Job typeFull Time
Area of workBusiness, strategic management
SeniorityManager (team leader)

Job Requirements

Required education

Bachelor's degree

Required relevant work experience

3 years

Required skills
  • Payment collection
  • Business intelligence
  • Operative planning
  • People management
  • Financial analytics and forecasting
  • Team leadership
  • Accounting

Required languages
  • English
    (Spoken:  | Written: )

This position is now closed for applications. You can find other similar jobs by going back to the job listings

All open jobs


Energy, utilities, environment

Company size:

500-1000 people

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.

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