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Team Leader-Telesales in Nairobi

Job details

  Nairobi, Kenya
  This job is verified by Fuzu

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Job Summary

M-Kopa is looking for a Telesales team lead to ensure that the Telesales Representatives (TSRs) are able to reach out to a wider customer base for our products and services. The Team Leader is expected to lead the TSRs and continuallly find ways of improving the service we provide our customers through skill, experience, ingenuity and tenaciousness in order to meet the set targets.

Responsibilities

KEY ACCOUNTABILITIES
- Lead and manage the team to meet the sales targets.
-Develop the team so that they become increasingly capable and skilled.
- Understand the business function of the team you will be leading , how it fits into the goals of M-KOPA and improve the performance of it.

SKILLS:
- Proficiency in Microsoft Office.
-Strong personal communication skills and influencing skills.
-Highly developed analytical skills.
-Proven team leader skills including both management and leadership.
-Has developed soft skills that allow the Team Leader to meaningfully develop the Telesales Representative team.
-Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
-Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organisation skills.
-Mentoring/coaching skills experience.
-Excellent interpersonal skills.
-Team leader skills.
-Training skills.
-Problem solving and decision making skills.
-Exposure to calling an open minded base will be preferred.







General Information

Salary rangeNot specified
Additional informationNot specified
Contract typePermanent
Job typeFull Time
LocationNairobi
Area of workSales, marketing, promotion
SeniorityManager (team leader)

Job Requirements

Required education

Diploma, Associate's degree


Required relevant work experience

2 years


Required skills
  • Leadership skills
  • Phone sales
  • Consumer sales (B2C)
  • Sales performance tracking
  • People management
  • Sales strategy
  • Execution and delivery
  • Customer support, CRM systems
  • Call center operation (customer support)
  • Sales support

Required languages
  • English
    (Spoken:  | Written: )

This position is now closed for applications. You can find other similar jobs by going back to the job listings

All open jobs

M-KOPA SOLAR

Energy, utilities, environment

Company size:

500-1000 people

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.