Let work find you

Are you tired of job hunting? Fuzu matches thousands of jobs to YOU, provides PERSONAL career advice and FREE online courses.

Join now and apply
Fuzu Exclusive Job

M-KOPA SOLAR   |   Nairobi, Kenya   |   Log in or register to see the closing date

Team Leader-Telesales

  • Diploma, Associate's degree
  • Sales, marketing, promotion
  • Manager (team leader)
  • Full Time
  • Permanent

Oh dear! This job has already closed. But don't worry, you can find other similar jobs from Fuzu.

Jobs similar to Team Leader-Telesales
Sales Admin/ Junior Account Manager
  Lead Consultants  
Branch Manager - Malindi
  Platinum Credit  
  Reach Recruit East Africa  
Digital Marketer
  Summit Recruitment &Training  
Jobs in Sales, marketing, promotionMid-Level jobsJobs located in Nairobi

Job Summary

M-Kopa is looking for a Telesales team lead to ensure that the Telesales Representatives (TSRs) are able to reach out to a wider customer base for our products and services. The Team Leader is expected to lead the TSRs and continuallly find ways of improving the service we provide our customers through skill, experience, ingenuity and tenaciousness in order to meet the set targets.


- Lead and manage the team to meet the sales targets.
-Develop the team so that they become increasingly capable and skilled.
- Understand the business function of the team you will be leading , how it fits into the goals of M-KOPA and improve the performance of it.

- Proficiency in Microsoft Office.
-Strong personal communication skills and influencing skills.
-Highly developed analytical skills.
-Proven team leader skills including both management and leadership.
-Has developed soft skills that allow the Team Leader to meaningfully develop the Telesales Representative team.
-Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
-Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organisation skills.
-Mentoring/coaching skills experience.
-Excellent interpersonal skills.
-Team leader skills.
-Training skills.
-Problem solving and decision making skills.
-Exposure to calling an open minded base will be preferred.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Manager (team leader)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Execution and delivery; Call center operation (customer support); Sales support; Sales strategy; Phone sales; Leadership skills; People management; Sales performance tracking and reporting; Customer support, CRM systems; Consumer sales (B2C)
Required languages: English (Spoken: fluent | Written: fluent)


Energy, utilities, environmentCompany size: 500-1000 people

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 500,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.