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Standard Chartered Bank   |   Nairobi, Kenya   |   Log in or register to see the closing date

Team Manager/Relationship Manager

  • Bachelor's degree
  • Business, strategic management
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

Responsible for team targets by driving profitable revenue and volume growth from their portfolio with a focus on deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.


Responsibilities

KEY  RESPONSIBILITIES

Guidance on optimizing Team leaders and Relationships Managers, Priority to achieve:
• Portfolio growth
• Revenues growth
• Cost Management
• Service Excellence
• Operational Excellence and Compliance

Guidance on optimizing Branch Performance on
• Sales
• Portfolio Growth
• Revenues
• Cost Management
• Service Excellence
• Operational Excellence and Compliance
• Service responsibilities
• People Management


RELATIONSHIP MANAGEMENT
• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
• Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serve as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision. 
o Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
o Retain existing high value clients by growth of wallet with the bank through relationship management activities.
o Resolve client queries without further escalation.
o Effectively convert service recovery to sales opportunities and sustained client loyalty.

CUSTOMER / BUSINESS DEEPENING
• Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
• Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions
• Drive portfolio growth through referrals from Acquisition Team for New to Bank (NTB) segment qualifying customer relationships.

RISK MANAGEMENT & CONTROL
 Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
 Read, understand and comply with all provisions of the Group Code of Conduct.
 Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
 Awareness of all the policies and procedures issued in relation to money laundering prevention.
 Ensure CDD compliance for all new to bank and existing customers.
 Ensure zero operational loss and effective complaint management.
 Report any suspicious transaction immediately to the supervising officer of Fraud Control
 Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Business, strategic management
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Conflict and complaint resolution; Market research, intelligence; Business development; Quality management; Risk analysis; Customer relations
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Standard Chartered Bank

Banking, microfinance, insuranceCompany size: 1000+ people

Standard Chartered Bank is a leading international banking group committed to building a sustainable business over the long-term. It was was established in 1911 with the first branch opened in Mombasa Treasury Square. Today, 101 years later, Standard Chartered Bank is one of the leading Banks in Kenya, with an excellent franchise. It has a total of 33 branches spread across the country, 90 automated teller machines (ATMs) and 1,698 employees.


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