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United States International University - Africa   |   Nairobi, Kenya   |   Log in or register to see the closing date

Telephone Operator-Receptionist

  • Diploma, Associate's degree
  • Administrative, clerical
  • Experienced (senior worker)
  • Full Time
  • Permanent
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Job Summary

Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.


  1. Operate the ISDX computer based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
  2. Receive visitors to the campus and directing them to destined offices and informing them of activities in the university;
  3. Responding to in-person and telephone enquiries from potential students about the programs offered;
  4. Participate in marketing activities as part of student recruitment;
  5. Identify and report telephone service complaints and problems;
  6. Process Admissions Application Forms for Data Entry.
  7. Maintain and update the University Telephone Directory.
  8. To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
  9. Perform any other duties as may be assigned from time to time.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Administrative, clerical
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Conflict and complaint resolution; Cleaning; Answering telephones and call management; Document and archive management; Reception and registration (hotel, event)
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply