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Telesales Manager

Ramco Oritsu
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 12 days left to apply for this job.

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Job Summary

We are looking for a high-performing Telesales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

1. Develop objectives for the call center’s day-to-day activities
2. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
3. Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
4. Assume responsibility of budgeting and tracking expenses
5. Hire, coach and provide training to personnel to maintain high customer service standards
6. Monitor and improve ordering, telephone handling and other procedures
7. Evaluate performance with key metrics (accuracy, call-waiting time etc.)
8. Prepare reports for different departments or upper management

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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12 days left to apply

Ramco Oritsu

Nairobi, KE
100-500 people
Consulting, business support, auditing
Website

The Ramco Group is a conglomerate of over 50 companies operating within East Africa with a focus in 6 sectors: Print, Hardware, Manufacturing, Office Supplies, Services & Property. The Group started from humble beginnings as a hardware store in Nairobi in 1948 and has since expanded into Uganda, Tanzania and Rwanda and now employs over 4,000 people with an annual turnover in excess of US$300 million.

Benefits included

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12 days left to apply