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Telesales Representative

Salary rangeConfidential | Contract type: Permanent

You have 14 days left to apply for this job.

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Job Summary

An International NGO registered that advocates for female health in Kenya is looking to recruit a Telesales Representative. The ideal candidate must have experience with Telesales or other sales/customer service role. Candidates with prior knowledge and experience in pharmaceutical sales and/or experience in private healthcare is a distinct advantage.

Responsibilities

  • Achieve sales targets/quota on a weekly, monthly, quarterly and annual basis.
  • Contact potential/ existing customers to inform them about a product/ service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner & ensure follow up on order delivery.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information.
  • Provide customers with updated monthly statements.
  • Ensure all outstanding debts falling due are collected and recorded.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
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