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SAFARICOM   |   Nairobi, Kenya   |   Log in or register to see the closing date

Territory Account Excecutive

  • Bachelor's degree
  • Sales, marketing, promotion
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Reporting to the Regional Manager -SME and Enterprise Regional Operations the position holder will meet overall NPS, revenue and acquisition targets for the assigned territory and work with Safaricom Business Partners to retain, develop, manage and expand the customer base and grow revenues.


  1. Honors degree in Business Administration/Bachelor of Commerce degree from a recognized university;
  2. Must have 3 years’ experience in managing dealers or an indirect channel preferably in FMCG;
  3. Experience in managing indirect channel in a telecoms environment is an added advantage;
  4. Strong business Acumen;
  5. Team player with pleasant outgoing personality & resilience
  6. Good communication and interpersonal skills
  7. Proactive, confident, energetic & with ability to work under pressure.


  1. Development of plans to achieve set billed revenue targets in the territory;
  2. Increase product and Business solutions penetration through cross sell to named accounts, in assigned territory
  3. Ensure revenue growth by growing ARPA in the accounts through up sell
  4. Achieve the set NPS targets for the Accounts in the territory
  5. Ensure achievement of set churn targets for assigned accounts
  6. Develop strong relationships with customers at CxO to maintain ongoing revenue stream
  7. Ensure all accounts are managed through well thought out Account Development Plans
  8. Monitor and supervise partner sales teams’ to achieve their assigned targets and ensure they have healthy sales pipelines to achieve the revenue targets;
  9. Performance review with assigned Partner sales teams within the assigned territory and documentation of the same;
  10. Maintain timely and 100% accurate territory reports on Partner sales teams review, competitor intelligence, Sales performance and all information relevant to the assigned territory;

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Customer relations; Sales performance tracking and reporting; Sales strategy; Territory management; Product development; Marketing
Required languages: English (Spoken: fluent | Written: fluent)


TelecommunicationsCompany size: 1000+ people

Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.

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