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Crystal Recruit   |   Nairobi, Kenya   |   Log in or register to see the closing date

Tours & Travel Consultant

  • Bachelor's degree
  • Restaurant, hospitality, travel
  • Experienced (senior worker)
  • Full Time
  • Permanent
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Job Summary

Our client, a leader in the Tours and Travel industry who have been in business for over 30 years seeks to hire an experienced Tours & Travel Consultant who will be tasked with designing, costing and customizing both international and local travel itineraries.


  1. Prepare itineraries to the various destinations of interest
  2. Doing research and producing periodical newsletters with current offers to be sent out to clients.
  3. Doing tour bookings, both inbound and outbound
  4. Doing regular check on the company website to ensure it is up to date and running smoothly
  5. Ensuring KWS park rules & hotel regulations are made clear to tourists
  6. Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  7. Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  8. Ensuring the rates files are orderly & up to date
  9. Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
  10. Arranging to see vehicles (and if possible be accompanied by customer reps) before the start of service to ensure quality and minimize customer complains
  11. Briefing drivers before they depart for safari
  12. Preparing welcome pack for tourists before departure for safari
  13. Ensure clients' special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
  14. Being on standby ready to provide solutions in case of mishaps during safari
  15. Coordinating with travel consultants to arrange flying & ground packages
  16. Opening client tour files for upcoming tours especially groups
  17. Making follow-ups for tour quotations
  18. Ensuring that tours quotations are competitive
  19. inclusions, exclusions, as well as terms & conditions of a quotation, should be highlighted to reduce disputes with clients
  20. Making sure vehicles (especially if hired from outside) have the company stickers

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Restaurant, hospitality, travel
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required skills: Conflict and complaint resolution; Airline reservation systems (Amadeus, others); Route planning; Customer comfort and safety; Customer transportation; Travel planning and reservations (leisure, business); Tourist guiding
Required languages: English (Spoken: fluent | Written: fluent)

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Crystal Recruit

Consulting, business support, auditingCompany size: 20-50 people

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. We are the partner that understands your needs, recruits ‘best-in-class’ talent and counsel you towards a successful conclusion to the search process. Our primary activity is permanent placements and temporary staffing for either single, large volume or ongoing staffing requirements. We recruit at all levels from junior to senior and across a broad range of employee categories and sectors.

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