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Training Officer.Passenger Handling - (1900008I)

Kenya Airways
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

The ideal candidate will organize, conduct and evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers.
  • Bachelor’s degree or Higher Diploma or Diploma
  • Must possess Airline Passenger Handling training
  • Five (5) years in operations with three (3) years in a supervisory role in Passenger Handling role.
  • Instructional Techniques and instructional Design and delivery skills.
  • Excellent communication, interpersonal and presentation skills
  • Ability to lead self
  • Demonstration of motivational skills and ability to transfer the same to learners.
  • Proficiency in MS Office productivity skills.
Key Performance Indicators
  • Delivery of scheduled classes to ensure operational personnel are competent and certified in compliance with the regulations and company standards.
  • Revenue generation targets
  • Completion of training records within the stipulated timelines
  • Effectiveness of programs in relation to functional performance requirements (Return on investment)
  • Training calendar created and shared
  • Programs are delivered to individual training needs
  • Prepare and review of training programs
  • Enhance the leadership skills for supervisory personnel in operational areas
  • Enhance business skills
  • Adhering to the approved budgets
  • Internal customer satisfaction through level 3


  • Developing and reviewing passenger handling training program for conformance to industry standards and regulations.
  • Conducting a training needs analysis to address training gaps.
  • Developing a training schedule to facilitate effective planning of programs.
  • Liaising with relevant stakeholders to enable smooth coordination of training.
  • Conducting training programs in accordance with the approved syllabi / curriculum to ensure staff gain the knowledge and skills to perform their roles.
  • Prepare, administer, mark examinations and communicate results.
  • Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
  • Submit training records that are complete and accurate within the stipulated timelines.
  • Monitor and evaluate implementation of training to ensure effective transfer of skills and identify further training needs to continuously improve performance.
  • Organize training logistics including learning materials and venue arrangements.
  • Issue certificates and/ or transcripts to qualified participants to ensure compliance with Kenya Airways standards and procedures.
  • Deliver commercial training programs to contribute to the achievement of overall departmental revenue targets.
  • Maintain competency, qualification and where required, certified in both the subject matter required to deliver.
  • Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.
  • Act as subject matter expert for the business with regards to Passenger Handling and issues.
  • Create a learning culture by always engaging learners and their managers.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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