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Saffara Travel Ltd    |   Nairobi, Kenya   |   Log in or register to see the closing date

Travel Consultant/Associate

  • Diploma, Associate's degree
  • Customer support, client care
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

We are looking for a Travel Associate to handle travel bookings for elite business travellers.
Saffara is a Travel and Destination Company that is primed to handle the discerning frequent traveller who often has complicated travel itineraries, travel amendments, cancellations, and schedule changes in response to their constant changing business needs.


Responsibilities

  1. As the Travel associate, you will provide top-notch customer care to all your assigned clientele.
  2. You will work round the clock making airline reservations on Amadeus and or Galileo.
  3. You will also book hotel accommodation, car hire, transfers and anything that the traveler needs to get to their business meetings in comfort and on time.
  4. You will talk to customers over the telephone and by email as business travel arrangements are often last minute and need to be done ASAP.
  5. You will usually work with a set number of clients (or different businesses) and will build relationships with these individuals/companies and understand what their usual travel requirements are.
  6. You will often handle more complex airfares and accommodation in premium hotels.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required skills: Customer service; Logistics planning and management; Customer relations; Airline reservation systems (Amadeus, others); Customer transportation; Travel planning and reservations (leisure, business)
Required languages: English (Spoken: fluent | Written: fluent)


Saffara Travel Ltd

Restaurant, hospitality, travel

​We are a specialist full service Destination Management Company providing unique experiences to busy Corporate/SME executives and Individuals who travel regularly for business and leisure. 
 Saffara aims to reimagine and shift the ground in the travel industry by providing bespoke, customized and easy to purchase travel solutions to both businesses and individuals. We research and bring to the client's attention, all value added travel in the form of trade shows, workshops, meetings and conferences worldwide, that adds value to the bottom line. ​